Program Scheduler
About the job
- At least 2 years of relevant work experience in a scheduling or administrative role.
- Familiarity with electronic health record systems.
- Ability to work resourcefully, independently, and with urgency.
- Ability to closely examine information and translate insights into clear scheduling plans and metrics.
- Strong attention to detail and accuracy.
- Excellent written and verbal English skills.
- Experience and understanding of the applied behavior analysis, Floortime/DIR, and mental healthcare industry.
- Create and maintain permanent schedules for clients and clinical staff.
- Manage day-to-day schedule changes, including client and staff cancellations.
- Create schedules for new clients and new hires one week before onboarding.
- Create and distribute new-hire shadowing schedules.
- Review scheduling expectations with new hires.
- Review and maximize client and staff schedules using current contract fulfillment reports.
- Proactively identify and resolve scheduling conflicts.
- Communicate scheduling changes, concerns, and requests within the local clinical and operations team.
- Manage scheduling communications and requests from parents, caregivers, schools, and staff.
- Partner with the Office Manager to continually assess staffing needs.
- Maintain professional relationships with stakeholders and provide customer service to them.
- Understand the clinic’s service radius and surrounding areas in relation to zoning.
- Maintain up-to-date client and staff status in scheduling records and client relationship management systems.
- Audit scheduling errors and location status, and monitor labor law requirements.
- Perform other administrative duties as assigned.
- A bachelor’s degree in healthcare administration or a similar field is preferred.
- Bilingual ability is preferred.
About the company
Holding Hands operates as an outpatient community clinic serving infants, children, teens, and adults with developmental and mental health needs in Los Angeles, Burbank, Calabasas, and Whittier. Its approach centers on each client’s strengths and unique profile, with an intervention plan tailored to individual differences. The clinical team not only works with the client but also educates, empowers, and supports the entire family unit, offering counseling for individuals, couples, and families. The service model relies on a client- and family-centered process that uses a collaborative relationship to promote growth and development. Compared with peers, Holding Hands combines a long-standing, community-focused presence with a broad age range and a strong emphasis on family education and involvement. The company’s goal is to help each person reach their potential by providing guidance and supportive hands-on care so they can grow, learn, and develop with someone believing in them.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Burbank, California
Founded
2003
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Simplify's Take
What believers are saying
- Website updates from August 2026 show active expansion and maintained location pages.
- August 2026 job postings for behavior technicians signal continued demand for clinicians.
- Whittier and Pasadena hours extend into evenings and Saturdays, capturing working families.
What critics are saying
- A July 2024 Los Angeles labor suit accuses Holding Hands of wage and break violations.
- Yelp reviewers reported canceled sessions, pointing to operational inconsistency and churn.
- Heavy dependence on ABA reimbursement and technician staffing makes a single clinic closure fatal.
What makes Holding Hands unique
- Seven Los Angeles County clinics, including Whittier, create dense local referral coverage.
- Holding Hands combines ABA therapy, counseling, and diagnostics for children through adults.
- Family-unit coaching distinguishes its model from child-only autism centers.
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Benefits
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Family Planning Benefits
Fertility Treatment Support
Stock Options
Company Equity
Relocation Assistance
Employee Referral Bonus
Tuition Reimbursement
Training Programs
Professional Certification Support
Mentorship Program
Gym Membership
Commuter Benefits
Meal Benefits
Adoption Assistance
Childcare Support
Elder Care Support
Parental Leave
Employee Discounts
Company Social Events