Full-Time
Program Scheduler
Holding Hands
51-200 employees
Outpatient mental health & family counseling
Compensation Overview
$23 - $28/hr
Torrance, CA, USA
In Person
Bachelor's
 Operations & Logistics (1) |
|---|
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- At least 2 years of relevant work experience in scheduling or an administrative role.
- Familiarity with electronic health record systems.
- Ability and desire to operate resourcefully, independently, and with urgency.
- Ability to closely examine information and translate insights into clear, sizable scheduling plans and metrics.
- A keen eye for detail and a high standard for accuracy and quality.
- Ability to articulate points of view clearly and question assumptions while continuously improving.
- Integrity and trustworthiness.
- Excellent written and verbal communication skills in English.
- Passion for behavioral healthcare and an empathetic approach.
- Create and maintain permanent schedules for clients and clinical staff.
- Manage day-to-day schedule changes, including client and staff cancellations.
- Ensure schedules for new clients and new hires are created one week before onboarding.
- Create and disseminate new-hire shadowing schedules.
- Review scheduling expectations with new hires.
- Review and maximize client and staff schedules based on current contract-fulfillment reports.
- Proactively identify and resolve scheduling conflicts.
- Communicate with the local clinical and operations team regarding scheduling changes, concerns, and requests.
- Manage communications from parents, caregivers, schools, and staff regarding scheduling needs and requests.
- Partner with the Office Manager to continually assess staffing needs.
- Maintain professional relationships with stakeholders.
- Provide customer service to stakeholders.
- Understand the clinic's service radius and surrounding areas regarding zoning.
- Maintain scheduling records and client and staff status in client relationship management systems.
- Audit scheduling errors and location status, and monitor labor-law requirements.
- Assist with other administrative duties as assigned.
- A Bachelor's degree in healthcare administration or a similar field is preferred.
- Experience and understanding of the Applied Behavior Analysis, Floortime/DIR, and mental healthcare industry is desirable.
- Bilingual communication capability is preferred.
Holding Hands operates as an outpatient community clinic serving infants, children, teens, and adults with developmental and mental health needs in Los Angeles, Burbank, Calabasas, and Whittier. Its approach centers on each client’s strengths and unique profile, with an intervention plan tailored to individual differences. The clinical team not only works with the client but also educates, empowers, and supports the entire family unit, offering counseling for individuals, couples, and families. The service model relies on a client- and family-centered process that uses a collaborative relationship to promote growth and development. Compared with peers, Holding Hands combines a long-standing, community-focused presence with a broad age range and a strong emphasis on family education and involvement. The company’s goal is to help each person reach their potential by providing guidance and supportive hands-on care so they can grow, learn, and develop with someone believing in them.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Burbank, California
Founded
2003
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Simplify's Take
What believers are saying
- Holding Hands is actively hiring in 2026, including BCBA and clinical-support roles.
- Official site highlights evidence-based ABA and trained BCBAs, BCaBAs, and RBTs.
- Recent hiring events and new locations suggest demand and revenue growth into 2026.
What critics are saying
- Indeed reviews show 76 mixed employee reviews by August 2026, signaling operational strain.
- Whittier ratings sit near 2.6 stars, threatening referral flow and payer confidence.
- Expansion to four additional clinics in 2026 risks quality dilution and compliance breakdowns.
What makes Holding Hands unique
- Holding Hands spans ABA, counseling, social skills, and adult services across LA County.
- Its family-centered model pairs therapy with parent education and home, school, and community settings.
- Five clinics in Burbank, Calabasas, Los Angeles, Whittier, and Rosemead deepen local reach.
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Benefits
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Family Planning Benefits
Fertility Treatment Support
Stock Options
Company Equity
Relocation Assistance
Employee Referral Bonus
Tuition Reimbursement
Training Programs
Professional Certification Support
Mentorship Program
Gym Membership
Commuter Benefits
Meal Benefits
Adoption Assistance
Childcare Support
Elder Care Support
Parental Leave
Employee Discounts
Company Social Events