Holding Hands

Outpatient mental health & family counseling

Program Scheduler

Scheduling & Travel CoordinationConfirmed live in the last 24 hours

Full-timeTorrance, CA, USA$23 - $28 /hrIn-person

About the Job

Requirements

At least 2 years of relevant work experience in a scheduling or administrative role.
Familiarity with electronic health record systems.
Ability to work resourcefully, independently, and with urgency.
Ability to closely examine information and translate insights into clear scheduling plans and metrics.
Strong attention to detail and accuracy.
Excellent written and verbal English skills.
Experience and understanding of the applied behavior analysis, Floortime/DIR, and mental healthcare industry.

Responsibilities

Create and maintain permanent schedules for clients and clinical staff.
Manage day-to-day schedule changes, including client and staff cancellations.
Create schedules for new clients and new hires one week before onboarding.
Create and distribute new-hire shadowing schedules.
Review scheduling expectations with new hires.
Review and maximize client and staff schedules using current contract fulfillment reports.
Proactively identify and resolve scheduling conflicts.
Communicate scheduling changes, concerns, and requests within the local clinical and operations team.
Manage scheduling communications and requests from parents, caregivers, schools, and staff.
Partner with the Office Manager to continually assess staffing needs.
Maintain professional relationships with stakeholders and provide customer service to them.
Understand the clinic’s service radius and surrounding areas in relation to zoning.
Maintain up-to-date client and staff status in scheduling records and client relationship management systems.
Audit scheduling errors and location status, and monitor labor law requirements.
Perform other administrative duties as assigned.

Desired Qualifications

A bachelor’s degree in healthcare administration or a similar field is preferred.
Bilingual ability is preferred.

Join Our Team as a Social Skills Scheduler!

Holding Hands is looking for a Program Scheduler who is eager to learn, grow, and contribute to our fast-paced environment and strongly aligns with our mission to bring quality Applied Behavior Analysis (ABA), DIR/Floortime, and mental health services to new regions and markets in the United States. We are committed to providing exceptional clinical services to our clients, and we believe that our team members play a crucial role in achieving this mission. As a Program Scheduler, you will be an integral part of our operations team, providing key support to both our clients and clinical staff. We are seeking a candidate with awareness and experience in high-volume scheduling roles, particularly in healthcare, specifically behavioral and mental health services. This role reports to the Office Manager and collaborates with the Program Coordinator.

Create and maintain permanent schedules for clients and clinical staff.
Manage day-to-day changes including client and staff cancellations.
Ensure schedules for new clients and new hires are created one week before onboarding.
Create and disseminate new hire shadowing schedules.
Responsible for reviewing scheduling expectations for new hires.
Reviewing and maximizing client and staff schedules based on current contract fulfillment reports.
Proactively identify and resolve scheduling conflicts.
Manage communication within the local clinical and operations team regarding scheduling changes, concerns, and requests.
Manage communications from parents, caregivers, schools, and staff regarding scheduling needs and requests.
Partner with Office Manager to continually assess staffing needs.
Maintain professional relationships with stakeholders.
Provide exceptional customer service to all stakeholders.
Understanding your clinic’s service radius and surrounding areas regarding zoning
Maintaining scheduling records and Client Relationship Management systems with up-to-date status of clients and staff.
Audit scheduling errors, and location status, and monitor labor law requirements.
Assist and perform any other administrative duties as assigned.

Minimum of 2+ years of relevant work experience in scheduling or administrative role
Bachelor’s degree in healthcare administration or a similar field preferred
Familiarity with electronic health record systems
Ability and desire to operate resourcefully, independently, and with urgency.
Mission-driven and focused to support clinical quality.
Analytical: Ability to closely examine and identify relevant information and earn the respect of both leaders and operational teams by translating insights into clear, sizable scheduling plans/metrics.
Operational excellence: Must have a keen eye for detail and an exceptionally high bar for accuracy and quality.
Strong opinions loosely held: Ability to articulate POV with clarity, humility, and a willingness to question one’s assumptions/desire to constantly improve.
Integrity and trustworthiness
Excellent written and verbal skills in English and bilingual preferred
A passion for the field of behavioral healthcare while leading with empathy.
Experience and understanding of the ABA, Floortime/DIR, and mental healthcare industry.

About the Company

Holding Hands

Outpatient mental health & family counseling

Holding Hands operates as an outpatient community clinic serving infants, children, teens, and adults with developmental and mental health needs in Los Angeles, Burbank, Calabasas, and Whittier. Its approach centers on each client’s strengths and unique profile, with an intervention plan tailored to individual differences. The clinical team not only works with the client but also educates, empowers, and supports the entire family unit, offering counseling for individuals, couples, and families. The service model relies on a client- and family-centered process that uses a collaborative relationship to promote growth and development. Compared with peers, Holding Hands combines a long-standing, community-focused presence with a broad age range and a strong emphasis on family education and involvement. The company’s goal is to help each person reach their potential by providing guidance and supportive hands-on care so they can grow, learn, and develop with someone believing in them.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Burbank, CA
Founded: 2003

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