Training and Enablement Specialist
Overnight Shift
Confirmed live in the last 24 hours
Richmond, VA, USA
Experience Level
  • 3-5 years of relevant experience including including training, directly handling and/or managing teams of dispatchers handling alarm events
  • Proven ability to build, nurture and iterate training programs from the ground up (tie metrics to behaviors, ROI…)
  • Understanding of adult learning and coaching best practices and how to apply and teach them to dispatchers and supervisors alike
  • Experience in in a virtual training environment inclusive of tools (Adobe Connect,, Zoom) and strategies
  • Proven ability to conduct skill-building refreshers, providing feedback to leadership on strengths, opportunities and behavioral trends
  • Skilled in workshop creation and delivery, with a focus on role-play and practice scenarios
  • Willingness to embrace ambiguity and the opportunity to build
  • Excellent communication and presentation skills
  • Experience and proficiency with leading Monitoring software & Enablement (LMS, CMS ) tools, with the ability to create efficiencies and track participation and documented knowledge
  • Understanding of the Enablement function and how it fits into and drives a customer centric company's mission
  • Excellent problem-solving and analytical skills
  • Understanding of working in a SAAS and/or subscription based revenue model
  • Passion for our mission of Every Home Secure
  • Ability to work collaboratively at all levels of an organization
  • Strong multitasking and organizational skills
  • Professional, confident, and enthusiastic demeanor
  • Ability to be 100% onsite
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • The perfect candidate will be a self-starter with a proven track record of working cross-functionally to create and facilitate training programs in a home security environment. In this role you'll partner with larger Monitoring site leadership and the enablement team (Content, QA, Instructional Design) to make sure our team of dispatchers are ready to both handle real life alarm events and guide our customers, acting as true SimpliSafe experts and brand ambassadors
  • From building and facilitating new hire training, to teaching product knowledge, to improving soft skills and developing a data driven upskill cadence, you'll be the face of preparing our monitoring staff for their jobs in their first 30 days and beyond!
  • Prior experience in alarm monitoring / dispatching or a similar business model is preferred
  • This role will require you to work 100% on site at our 4840 Cox Road, Glen Allen, VA location

501-1,000 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
  • Health Insurance - A comprehensive plan provides peace of mind for you and your family.
  • Employee assistance program - Help through the difficult situations that come up at work and at home.
  • Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
  • 401(k) - Saving for your future in the present.
  • Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
  • Life and disability insurance - Coverage for when you need it most.
Company Core Values
  • Customer obsessed
  • Aim High
  • No Ego
  • One Team
  • Life As We Climb
  • Lean & Nimble