Quality Assurance Specialist
Qas, U. S. based
Posted on 2/16/2023

501-1,000 employees

Conversational service automation
Company Overview
Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.
Salt Lake City, UT, USA
Experience Level
Desired Skills
QA & Testing
  • 2-3 years of professional experience including:
  • Testing software applications/solutions including establishing and refining test plans/strategy, test cases, and traceability matrix
  • Planning, and execution of quality assurance activities required for testing new software configurations and functionality before installation into a client production environment
  • Streamlining and integrating the test strategy with SDLC and developing a test approach to maximize test effectiveness across test phases while reducing test redundancy
  • Factoring in system code, test scenario data, interfaces, and specific client applications in the overall manual test strategy
  • Communicating and collaborating with the internal team and the client organization to ensure the successful delivery of defect-free applications
  • Manual and automation testing process execution
  • 2+ years' experience working with desktop productivity applications (MS Word, Excel, and Visio)Consulting or professional services experience desirable
  • Work Skills and Habits - A high-energy individual who can simultaneously manage multiple project activities and beengaged in multiple projects when needed
  • Ability to work independently as necessary with minimal supervision
  • Attention to Detail - Ability to undertake detailed project activities with accuracy and reliability
  • Communication skills - Ability to effectively communicate ideas and concepts to other team members including both Customer and Jacada representatives
  • Teamwork - Ability to interface and work cooperatively with teammates, customers, and third-party service providers
  • Problem-Solving Skills - Ability to resolve customer problems with diplomacy, either directly or with the team's assistance
  • Bachelor's degree or equivalent work experience
  • Masters' degree a plus