Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
Reporting to our Global Delivery Leader within the Professional Services team, the Quality Assurance Specialist is responsible for the Professional Service team to lead QA execution efforts.
This exciting role includes the establishment of test plans and processes, for Jacada software implementations including solution validation/evaluation and documentation, noting defects, bugs, and test procedures; reporting data back to developers; conduct compatibility tests with hardware and software; diagnose issues and provide solutions; design test plans, scenarios, procedures, testing tools; bug resolution efforts; participate in product design reviews and formal and informal quality reviews; provide feedback and recommendation to the developers and technical support during software installation, perform initial debugging and update test scripts; test systems modification prior to full implementation.
PROFESSIONAL SKILLS REQUIRED
- 2-3 years of professional experience including:
- Testing software applications/solutions including establishing and refining test plans/strategy, test cases, and traceability matrix
- Planning, and execution of quality assurance activities required for testing new software configurations and functionality before installation into a client production environment
- Streamlining and integrating the test strategy with SDLC and developing a test approach to maximize test effectiveness across test phases while reducing test redundancy
- Factoring in system code, test scenario data, interfaces, and specific client applications in the overall manual test strategy
- Communicating and collaborating with the internal team and the client organization to ensure the successful delivery of defect-free applications
- Manual and automation testing process execution
- 2+ years’ experience working with desktop productivity applications (MS Word, Excel, and Visio)Consulting or professional services experience desirable
BUSINESS SKILLS REQUIRED:
- Work Skills and Habits – A high-energy individual who can simultaneously manage multiple project activities and beengaged in multiple projects when needed.
- Ability to work independently as necessary with minimal supervision.
- Attention to Detail – Ability to undertake detailed project activities with accuracy and reliability.
- Communication skills – Ability to effectively communicate ideas and concepts to other team members including both Customer and Jacada representatives.
- Teamwork – Ability to interface and work cooperatively with teammates, customers, and third-party service providers.
- Problem-Solving Skills – Ability to resolve customer problems with diplomacy, either directly or with the team’s assistance
EDUCATION:
- Bachelor’s degree or equivalent work experience
- Masters’ degree a plus
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Automation, please visit
www.uniphore.com
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