HybridJob duties are performed in both office and field settings.
About the job
Requirements
A BA or BS in any field and at least 1 year of case management experience, or at least 2 years of case management experience in lieu of a BA.
Experience working with culturally diverse populations.
A valid California driver's license, proof of insurance, and a personal vehicle; ability to transport clients in a personal vehicle as needed.
Must not be under any type of legal supervision, including probation or parole.
Verification of employment eligibility and a background check.
Basic computer skills.
Ability to maintain active licenses and/or registrations as applicable, such as BBS or CCAPP.
Ability to work regular attendance schedules, including holiday or weekend work when required.
Ability to move about the worksite, including walking, standing, and climbing stairs or using a mobility device; drive, carry up to 20 pounds, listen, and speak as required.
Ability to synthesize information and make decisions without immediate supervision, manage distractions and changing priorities, interact professionally in high-stress situations, create and follow plans, and meet deadlines.
Responsibilities
Provide intensive, wraparound, field-based case management services to support clients’ recovery goals.
Actively engage clients through rapport-building, consistent contact, motivational interviewing, and outreach services.
Deliver services consistent with ethical standards and a harm reduction, strength-based, trauma-informed framework.
Develop and maintain knowledge of community resources; complete needs assessments, link clients to resources, monitor participation, facilitate problem solving, and accompany clients to linkage appointments when appropriate.
Teach prosocial and recovery skills, including communication, problem solving, and anger management, to support long-term community stability.
Engage family members, probation, court personnel, and other collateral contacts as appropriate; provide mental health recovery education and advocate for clients.
Conduct custody pickups from Los Angeles County jails and accompany clients to court appearances.
Apply a racial equity lens to all elements of clinical care.
Contribute to planning and executing clinical interventions in collaboration with the multidisciplinary treatment team.
Participate in coordinated outreach and engagement efforts with the treatment team.
Collaborate with external partners, including residential substance treatment facilities and primary care clinics, to ensure integrated care.
Maintain comprehensive case notes in the electronic health record according to program guidelines.
Follow Department of Health Services and Office of Diversion and Reentry documentation guidelines.
Participate in program data collection according to program guidelines.
Uphold the agency mission, values, policies, procedures, and principles.
Perform other duties assigned by the supervisor.
Desired Qualifications
Previous case management experience.
Lived experience with homelessness, mental health or substance use recovery, or the criminal justice system.
Spanish-speaking ability.
Experience working with forensic and/or dual-diagnosis populations.
Experience working on an interdisciplinary team in a mental health or hospital setting.
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
Interim Housing is a county-funded Department of Health Service (DHS) Office of Diversion and Reentry (ODR) program for individuals declared incompetent to stand trial. Instead of receiving services in a state hospital or locked facility, individuals are diverted to receive community based competency restoration. The Interim Housing program provides intensive, wraparound behavioral health services at 4 transitional housing sites.
The Position
Under the supervision of the Program Supervisor, the Case Manager is responsible for providing intensive, wraparound, field based case management services. Case Managers also serve as a member of a multidisciplinary treatment team. A successful case manager will actively engage this population in services, supporting their clients in making progress towards meaningful recovery goals and increasing utilization of community resources. Case Manager (I-III) to be established based on years of relevant experience. This is an interim position with an anticipated end date of October 31, 2026 with the possibility of the position becoming permanent.
Essential Functions
Provide intensive, wraparound, field-based services to support recovery goals
Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
Teach prosocial and recovery skills (ie communication, problem solving, anger management skills) for long term stability in the community.
Engage and join with collaterals (family members, probation, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
Conduct custody pick ups from LA county jails and accompany clients to court appearances.
Apply racial equity lens to all elements of clinical care.
Coordinate care with a multidisciplinary treatment team
Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
Participate in coordinated outreach and engagement efforts with treatment team.
Collaborate with external partners (ie residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.
Documentation and Reporting
Maintain comprehensive case notes in the electronic health record per program guidelines.
Adhere to DHS/ODR documentation guidelines.
Participate in program data collection per program guidelines.
Fulfill baseline Project 180 staff expectations.
Regular attendance required. Holiday or weekend work may be required.
Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
Perform other duties as assigned by supervisor.
Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)
Skills and Abilities
Empathetic, strong communication and relationship-building skills
Culturally competent: Understands and is sensitive to diverse backgrounds and needs
Resourceful: Efficiently navigates and utilizes resources available
Collaborative: Able to work in diverse teams to solve complex issues
Adaptive to changing circumstances and client needs in a dynamic environment
Strong critical thinking and problem solving skills, remains calm under pressure.
Detail-oriented, organized and has strong time management skills.
Minimum Qualifications
Required:
BA or BS in any field, and at least 1 year of case management experience, or in lieu of a BA, at least 2 years of case management experience.
Case Manager I: Less than 2 years case management experience
Case Manager II: 2 years case management experience
Case Manager III: 3 or more years of case management experienc
Experience working with culturally diverse populations.
Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
Must not be on any type of legal supervision (probation or parole).
Verification of Employment Eligibility and Background Check
Basic computer skills
Preferred:
Previous case management experience
Lived experience with homelessness, mental health/substance use recovery or the criminal justice system
Spanish speaking
Experience working with the forensic and/or dual diagnosed populations.
Experience working on an interdisciplinary team in a mental health or hospital setting.
Supervisory Responsibilities
None.
Environmental Conditions (Working Conditions)
Job duties are to be performed both in office and field settings.
Physical Requirements
The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.