Full-Time
Assistant Vice President of Residential Services
Updated on 9/11/2026
Deadline 7/6/27
The Center for Family Support
Compensation Overview
$82k - $85k/yr
New York, NY, USA
In Person
The role covers New York City’s five boroughs and lower Westchester.
Bachelor's, Master's
Category
 Social & Community Services |
|---|
Required Skills
Microsoft Office
Customer Service
Data Analysis
Requirements
- A bachelor's degree in human services.
- Ten years of experience in the field of developmental disabilities.
- At least five years of management experience in residential operations.
- Knowledge of residential services program management, systems development, program development, strategic planning, and budget management.
- Expertise in managing supervised and supportive residential programs and ensuring compliance with agency standards.
- Deep understanding of Office for People With Developmental Disabilities regulations and the ability to implement, monitor, and enforce compliance across residential programs and housing subsidy services.
- Ability to develop long-term departmental strategies, align resources, and drive initiatives supporting organizational goals and service expansion.
- Proficiency in developing, managing, and monitoring departmental budgets.
- Capability to hire, supervise, coach, and support residential staff.
- Ability to use data, trends, and operational insights to identify gaps, resolve issues, and implement improvements.
- Ability to communicate effectively with individuals served, families, staff, leadership, and external partners.
- Ability to collaborate with human resources, finance, clinical teams, and other departments.
- Ability to lead teams through organizational, regulatory, and programmatic changes.
- Ability to respond effectively to emergencies, staffing shortages, and operational challenges while maintaining safety and service continuity.
- Proficiency with residential management systems, documentation platforms, and Microsoft Office Suite.
- Ability to maintain confidentiality, exercise sound judgment, and uphold ethical standards.
- Ability to prioritize person-centered, responsive services for individuals and families.
Responsibilities
- Oversee the operations of all supervised and supportive residences in accordance with agency policies and procedures and ensure compliance with Office for People With Developmental Disabilities regulations.
- Oversee the housing subsidy program, formerly known as ISS.
- Plan and develop new residential models and service initiatives to meet the needs of individuals.
- Establish department policies and procedures to ensure compliance with regulations governing residential programs.
- Plan and manage the department budget to ensure fiscal integrity.
- Administer the department's intake and discharge planning process in accordance with agency policies and governmental regulations.
- Oversee hiring, supervision, and support of residential staff to ensure programs are adequately staffed with qualified and trained personnel.
- Identify staff training and development needs in coordination with departmental heads.
- Develop training programs that provide staff with the support and resources needed to perform their responsibilities.
- Drive continuous improvements in program quality, operational efficiency, and staff development through innovation and best-practice implementation.
Desired Qualifications
- A master's degree.
- Ability to design, evaluate, and implement residential models and service initiatives.
- Ability to ensure continuity of care and service quality throughout intake and discharge processes.