YMCA of Greater Boston

Community health, child care, youth programs

Teen Leader

Community Outreach & ProgramsConfirmed live in the last 24 hours

Part-timeRoxbury, Boston, MA, USA$20 - $22 /hrIn-person

About the Job

Requirements

Applicants must be at least 18 years of age.
Applicants must be physically and verbally able to interact with members and staff.
Applicants may be required to sit or stand for extended periods and must be able to lift up to 50 pounds at times.
Applicants must be available for varying shifts, potentially including early mornings, nights, and weekends.
Applicants must be willing to substitute for uncovered shifts, including opening, closing, and weekend shifts.

Responsibilities

Support the YMCA’s daily operations by assisting staff, maintaining a clean and welcoming environment, and providing customer service to members and visitors.
Set up and organize activities, keep common areas tidy, monitor facility safety, and engage professionally and courteously with members.
Collaborate with team members, follow supervisors’ instructions, and participate in required training sessions.
Work with teen leadership to support various YMCA departments.
Provide member service by listening to members, showing care for their well-being, checking in on their progress, and making them feel welcome.
Use Listen First skills to build relationships with members, program participants, and prospects.
Greet and serve members and program participants in a welcoming and friendly manner, including greeting them, using their names when possible, and maintaining a pleasant demeanor.
Arrive on time, ready to begin the scheduled shift, wearing the uniform and YMCA name tag.
Enforce YMCA safety and membership policies.
Work independently and address problems in service of YMCA members.
Communicate YMCA policies and procedures to members and staff as needed.
Maintain an orderly and neat workspace during the shift and clean it before leaving.
Respond to emergencies, assemble emergency equipment, and assist with care of the victim.
Attend all staff meetings and work collaboratively with the team.
Perform other duties as assigned.

The Teen Leader position is responsible for supporting the daily operations of the YMCA by assisting staff, ensuring a clean and welcoming environment, and delivering exceptional customer service to members and visitors. General responsibilities include setting up and organizing activities, maintaining the tidiness of common areas, monitoring facility safety, and engaging with members in a professional and courteous manner. Incumbents are expected to collaborate effectively with team members, follow instructions from supervisors, and participate in required training sessions as directed. They may work in conjunction with the teen leadership to support various departments within the YMCA.

This is a part-time seasonal opportunity from September 21st - December 28th. Hourly rate $20.00 per hour for a maximum of 16 hours per week.

EXPECTATIONS FOR ALL YMCA STAFF:

Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
Ability to Multitask and work in a fast-paced environment.
Use Listen First skills to build relationships with members, program participants and prospects.
Make eye contact with members as much as possible when talking to them.
Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Present a welcoming and friendly demeanor when greeting and serving members and program participants
Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
Enforce YMCA safety and membership policies at all times
Ability to work independently and to problem solve to serve our Y members
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
Maintain an orderly and neat workspace during your shift and clean up when leaving.
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
Attend all staff meetings and be able to work as a team player.
Perform all other duties as assigned.

DUCATION AND EXPERIENCE:

At least 18 years of age.

PHYSICAL DEMANDS:

Physically and verbally able to interact with members and staff.
May be required to sit or stand for extended period of time.
At times, be able to lift up to 50 lbs.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate to high.
Shifts vary, but may include early mornings, nights, and weekends.

About the Company

YMCA of Greater Boston

Community health, child care, youth programs

The YMCA of Greater Boston runs a network of facilities and program sites that provide health and wellness programming, child care, summer camps, youth sports, teen leadership programs, workforce development, and community outreach in Massachusetts. Its programs work by offering membership-accessible activities and schedules across locations, enabling families and individuals to participate in fitness, child care, camps, sports leagues, leadership trainings, and job readiness services through on-site programs and community partnerships. The organization differentiates itself by being the largest social services provider in Massachusetts with a broad, integrated set of services focused on wellness, youth development, education, and employment in a community-based, nonprofit model. Its goal is to strengthen communities by improving health, developing young people, and expanding economic opportunity through accessible programs and support services.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $40K
Headquarters: Boston, MA
Founded: 1851

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