Analyst – Trade & Commercial Operations

About the Role

Reporting to the Executive Director, Trade Finance, the Analyst, Trade & Commercial Operations will play a critical role in supporting data-driven decision-making across Trade Finance, Commercial Operations, and Customer Service.

The Analyst, Trade & Commercial Operations plays a critical role in enabling data-driven decision-making across Trade Finance, Commercial Operations, and Customer Service. This position is responsible for delivering actionable insights, ensuring revenue accuracy, and optimizing trade and distribution processes across the order-to-cash lifecycle.

This role partners cross-functionally with Finance, Supply Chain, IT, and Commercial teams to enhance Gross-to-Net (GTN) performance, strengthen data integrity, and drive scalable process improvements. The ideal candidate brings a strong analytical mindset, deep attention to detail, and experience navigating complex data environments within the pharmaceutical or healthcare industry.

Key Responsibilities

Business Analytics & Insights

• Develop and maintain dashboards and reporting for shipping and distribution, Gross-to-Net (GTN), revenue, rebates, chargebacks, accounts receivable, and service performance
• Analyze data across ERP, 3PL, and commercial systems to identify trends, resolve discrepancies, and uncover revenue leakage opportunities
• Translate data insights into clear, actionable recommendations for cross-functional stakeholders

• Support forecasting, accruals, and financial planning activities related to trade and distribution

Trade Finance & Operational Support

• Support trade finance activities including pricing validation, rebate and chargeback analysis, and contract alignment
• Partner with Finance and Commercial teams to ensure accurate revenue recognition and reporting
• Investigate and resolve discrepancies impacting customer billing, pricing, and financial performance
• Support trade finance activities including pricing validation, chargeback and rebate analysis, and contract alignment.
• Partner with Finance and Commercial teams to ensure accurate financial reporting tied to customer activity and distribution flows.
• Assist in resolving discrepancies across order, pricing, and financial data impacting revenue recognition and customer billing.

Data Management & Reconciliation

• Reconcile data across ERP, 3PL, and customer systems to ensure alignment across orders, shipments, and financial reporting
• Maintain integrity of customer, product, pricing, and contract master data
• Identify root causes of data inconsistencies and implement corrective actions to improve accuracy and efficiency

Cross-Functional Projects & Process Improvement

• Lead or support special projects focused on process optimization, system enhancements, and reporting automation.
• Partner with IT and business stakeholders to improve data flows, reporting capabilities, and system integration.
• Drive continuous improvement initiatives to reduce manual processes and increase scalability and accuracy.

Process Improvement & Cross-Functional Initiatives

• Lead or support initiatives to enhance reporting automation, system integration, and data flow efficiency
• Partner with IT and business stakeholders to improve analytics capabilities and scalability
• Drive continuous improvement across order-to-cash (O2C) and trade-related processes
• Lead or support initiatives to enhance reporting automation, system integration, and data flow efficiency
• Partner with IT and business stakeholders to improve analytics capabilities and scalability
• Drive continuous improvement across order-to-cash (O2C) and trade-related processes

Customer Operations Support

• Provide analytical support to monitor order flow, fulfillment performance, and service levels
• Assist with issue resolution and exception management related to orders, shipments, and returns

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to work with large, complex datasets.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, data modeling); experience with Power BI or Tableau preferred.
• Ability to synthesize data into clear insights and communicate findings to non-technical stakeholders.
• High attention to detail with strong organizational and data validation skills.
• Ability to work across multiple systems and manage competing priorities in a fast-paced environment.
• Strong cross-functional collaboration skills with Finance, Supply Chain, IT, and Commercial teams.
• Process-oriented mindset with a focus on continuous improvement and automation.

Qualifications

• Bachelor’s degree in Finance, Business Analytics, Supply Chain, or related field
• 2-4+ years of experience in business analytics, finance, sales operations, or commercial operations, preferably within pharmaceuticals, biotech, or healthcare
• Strong understanding of trade finance concepts (rebates, chargebacks, pricing, GTN) preferred
• Experience working with ERP systems (SAP, Oracle, JD Edwards) and data visualization tools (Power BI, Tableau)
• Familiarity with pharmaceutical distribution and regulatory environments (FDA, DEA, DSCSA, PDMA) is a plus
• Experience supporting or working with 3PL operations preferred