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Keeper Security

Zero-knowledge data protection platform

Implementation Engineer

Implementation & Technical Account ManagementUpdated on Nov 10
Full-time

About the Job

Requirements

  • Five or more years of progressive experience in SaaS implementation, technical support, or a related role.
  • Experience in SaaS deployment; security software experience is preferred.
  • Working knowledge and hands-on experience with Salesforce is preferred.
  • Experience with Google Docs and Microsoft Office tools.
  • Experience administering and troubleshooting macOS, Windows, and Linux.
  • Strong command of Linux shell and PowerShell.
  • Advanced knowledge of firewalls, Active Directory environments, DNS servers, authentication protocols, and LDAP.
  • Advanced knowledge of on-premises, cloud, and hybrid environments.
  • Strong understanding of SaaS architecture, cloud technologies, and software integration.
  • Proficiency in programming languages, APIs, and data manipulation.
  • Ability to read and interpret existing code, primarily Python, to understand its behavior and support technical troubleshooting.
  • Proficiency in leading external customer engagements.
  • Ability to manage client relationships effectively.
  • Ability to troubleshoot technical issues effectively.
  • Ability to work independently and collaboratively across global regions and time zones.
  • Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.

Responsibilities

  • Collaborate with customers to understand their business needs and objectives, conduct needs assessments, gather requirements, and tailor implementation plans.
  • Configure Keeper to meet each customer's requirements, optimizing system performance and usability and customizing features, workflows, and integrations to customer specifications.
  • Develop and deliver training sessions to educate customers on using Keeper effectively.
  • Create documentation, user guides, and knowledge resources to support customers using the software.
  • Provide ongoing level 2 technical support, troubleshoot and resolve customer issues, recognize and address project risks and issues, and escalate them when required.
  • Maintain accurate records of customer configurations, customizations, and communications for each implementation.
  • Collaborate with product development, sales, and customer success teams to support successful customer implementations.
  • Participate in internal meetings to share customer insights and help improve Keeper based on feedback.
  • Oversee multiple implementation projects concurrently, deliver them on time and within scope, communicate project status and progress to stakeholders and customers, and address issues or concerns.
  • Read and interpret existing code, primarily Python, to understand its behavior and support technical troubleshooting.
  • Use command-line tools, including Linux shell (Bash) and PowerShell, for privileged access management workflows and troubleshooting across Linux, macOS, and Windows.
  • Navigate GitHub repositories to locate and review code.
  • Use Docker to run and troubleshoot containers.
  • Work with APIs, data formats, and data manipulation.

Desired Qualifications

  • Experience with security software in SaaS deployment.
  • Working knowledge and hands-on experience with Salesforce.
  • Experience with Kubernetes and/or Terraform.
  • Familiarity with C#/.NET, including PowerCommander or the .NET SDK, and/or Go.
  • PMP certification and/or other certifications related to SaaS or cloud technologies.
  • IT experience.
  • Versatility in Python.

About the Company

Keeper Security

Zero-knowledge data protection platform

Keeper Security provides a zero-knowledge data protection platform for individuals and businesses, delivered on a subscription basis. It protects sensitive information by encrypting data so that even Keeper cannot access it, ensuring user privacy. The platform is scalable to fit anyone from individuals to large enterprises and offers features like advanced provisioning, reporting tools, delegated administration, and 24/7 support. What sets Keeper apart is its zero-knowledge architecture combined with extensive auditing and certification, giving customers strong privacy guarantees and trust. The company also offers multiple plan options (personal, family, student, business, enterprise) and multi-year subscriptions to reduce costs and ensure ongoing access to updates and support. Overall, Keeper’s goal is to provide a trusted, private, and scalable security platform that keeps user data protected and accessible to authorized users through continuous improvements and reliable service.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$60.3M
Headquarters
Chicago, IL
Founded
2011

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