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Full-Time

Customer Care Expert

Payments

Confirmed live in the last 24 hours

Toast

Toast

5,001-10,000 employees

Technology platform for restaurant operations

Consumer Software
Fintech

Compensation Overview

$25Hourly

Junior, Mid

Omaha, NE, USA

Training is 12 weeks on-site in Omaha, NE office; expected to be in office up to 3 days a week post training.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Salesforce
Requirements
  • 2+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
  • Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
  • Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware
  • Strong verbal/ written communication, organizational, and influencing skills
  • Success operating independently and navigating competing priorities in a constantly changing environment
Responsibilities
  • Perform thorough troubleshooting and probing analysis with the customer regarding general billing inquiries and payment processing questions.
  • Support Customer through issues and questions surrounding Credit card processing, credit card issuers, bank accounts, payment disputes and all corresponding financial reporting
  • Communicate & collaborate effectively to our Toast customers, resolve complex customer inquiries, and increase customer satisfaction.
  • Possess a high level of product knowledge with Toast reporting and CC Processing tools.
  • Support the business by recommending process improvements to management toward advancing customer programs.
  • Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience.
  • Update and maintain records in our customer database (Salesforce).

Toast provides a technology platform tailored for the restaurant industry, offering a variety of products and services that help restaurants improve their operations and customer experiences. The main product is an all-in-one point-of-sale (POS) system that includes features like mobile and online ordering, gift card management, detailed sales reporting, employee management, and customer relationship management (CRM). This integrated approach allows restaurants to minimize their dependence on third-party services, which can lead to cost savings. Unlike many competitors, Toast operates on a subscription model, charging restaurants a recurring fee while also generating revenue through transaction fees and hardware sales. The goal of Toast is to enhance the efficiency and profitability of restaurants, making it easier for them to succeed in a competitive market.

Company Stage

Series F

Total Funding

$1.2B

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • Toast's innovative solutions, like the Digital Storefront and Marketing Suites, help restaurants attract and retain customers through enhanced digital experiences.
  • The launch of the Restaurant Management Suite and Advanced Restaurant Analytics provides enterprise brands with valuable insights and tools to optimize operations and drive growth.
  • Partnerships with major brands like Caribou Coffee and Choice Hotels demonstrate Toast's ability to secure high-profile clients and expand its market presence.

What critics are saying

  • The competitive landscape in restaurant technology is intense, with rivals like SpotOn continuously enhancing their offerings.
  • Integrating new acquisitions and technologies, such as Delphi Display Systems, may pose operational challenges and require significant resources.

What makes Toast unique

  • Toast offers an all-in-one POS system specifically designed for the restaurant industry, integrating functionalities like mobile ordering, online ordering, and gift card management, unlike generic POS systems.
  • The company's diversified revenue stream, including subscription services, transaction fees, hardware sales, and restaurant loans, provides financial stability and multiple growth avenues.
  • Toast's recent acquisitions and partnerships, such as with Delphi Display Systems and Google, enhance its technological capabilities and market reach.

Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness