Forward Deployed Engineer @ C3.ai

INACTIVE

Full-Time

Forward Deployed Engineer

Posted on 3/20/2024

C3.ai

1,001-5,000 employees

Enterprise AI application development platform

Data & Analytics

Hardware

Industrial & Manufacturing

Energy

AI & Machine Learning

Financial Services

Aerospace

Mid

San Carlos, CA, USA

Required Skills

JavaScript

Software Testing

Requirements

Bachelor’s degree required
2+ years of experience in software application development
Software product support experience
JavaScript expertise
Proficient with test automation tools
Proven experience in cross-organizational collaboration
Proven ability to work effectively in a dynamic, fast-paced environment

Responsibilities

Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
Assess and prioritize customer product change requests and validate in advance of customer upgrades.
Research problems thoroughly and clearly characterize customer and partner reported issues.
Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions.
Work professionally with Product, Engineering, Operations, and Customer Service teams to implement, validate, and document solutions when necessary.
Assist in planning and validation of C3 AI product releases.

C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI

C3 AI is seeking a highly qualified Forward Deployed Engineer to join the C3 AI Support team. A Forward Deployed Engineer is a C3 AI product expert skilled in providing exemplary support for C3 AI products. This role will require engagement with customers to accurately assess the cause of the customer inquiry, set customer expectations regarding C3 AI’s approach to address customer concerns, and identify and implement the required application or C3 AI Platform changes to successfully resolve each customer’s product or support-related issue.

A qualified candidate should have application development experience, strong mentorship expertise, and must demonstrate an interest in advancing their career in application development, machine learning, data integration, and consulting.

Responsibilities:

Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
Assess and prioritize customer product change requests and validate in advance of customer upgrades.
Research problems thoroughly and clearly characterize customer and partner reported issues.
Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions.
Work professionally with Product, Engineering, Operations, and Customer Service teams to implement, validate, and document solutions when necessary.
Assist in planning and validation of C3 AI product releases.

Qualifications:

Bachelor’s degree required.
2+ years of experience (6+ for a Senior Forward Deployed Engineer) in software application development.
Software product support experience.
JavaScript expertise.
Proficient with test automation tools.
Proven experience in cross-organizational collaboration.
Proven ability to work effectively in a dynamic, fast-paced environment.

Preferred Qualifications:

Consulting expertise.
Advanced degree.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

New York Pay Range

$112,000—$142,000 USD

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

C3.ai

View

Website

View Company Profile

C3 AI offers a comprehensive Enterprise AI application development platform and a wide range of turnkey enterprise AI applications, utilizing generative AI, machine learning, and deep code tools for rapid development across various industries.

Company Stage

Series F

Total Funding

$228.5M

Headquarters

Redwood City, California

Founded

2009

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 7%

2 year growth

↑ 37%

Benefits

Education - Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant.

Relax and recharge - In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave.

Training - C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses.

Health coverage - C3 AI offers competitive coverage. Our program includes medical, dental, and vision.

401K - C3 AI offers fund options via Charles Schwab for retirement savings.

Equity - Restricted stock units are granted to all full-time C3 AI employees.

Free gym membership - To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility.

Catered lunches daily - C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas.

Commuter check program - C3 AI offers tax saving commuter benefits program.

Travel assistance - Employees are provided global health insurance while traveling for business

Ping-pong and pool tables - C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them.

Friday happy hour - Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office.

Flexible spending accounts - C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it.

Life insurance - C3 AI offers short term / long term disability, life insurance and AD&D insurance.

Additional leave benefits - C3 AI offers paid time off for bereavement and jury leave.

Continental breakfast - It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee.

INACTIVE