Restaurant Senior Assistant Manager

Overview

Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Senior Assistant Restaurant Manager to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary:
Provide high level leadership in overseeing a high-volume food & beverage operation in the Maswik complex while working side by side with the Assistant Managers to develop their skill sets. Operation includes the Cafeteria, Pizza Pub, Pizza Delivery, Buffet/Banquets, and Mobile Food Service Operations.

The Details:
Position Type: Full-Time, Year-Round
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing: Eligible for a private 1-bedroom apartment for $352 per month, and $352 housing deposit

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Free on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Work closely with the Unit Manager, Assistant Café Managers, and Kitchen Manager to maintain the operations and ensure product quality, while fostering a positive and educational work environment.
• Coordinate all tour groups, banquets, and special events as necessary based on the specifications noted within the booking.
• Effectively interact with a broad cross-section of guests, employees, government officials, international visitors, and more, to ensure professional operation and consistent quality of service.
• Control labor and operating expenses through effective scheduling, floor presence, purchasing decisions and inventory controls.
• Coach team members and Assistant Managers daily to improve performance, drive premium guest service, job satisfaction and maintaining team member morale, while reinforcing positive behaviors.
• Coach and mentor Assistant Managers in handling performance issues and developing soft skills, participating as warranted. Partner with Unit Manager, Assistant Director of F&B, and Human Resources to ensure compliance with company, state and federal policies and laws.
• Ensure proper stock levels of operating supplies including, but not limited to china, glass, silver, menus, and equipment.
• Develop, institute, and follow up on all necessary training programs, operating procedures, opening / closing checklists / side work and cost control measurements for all line level positions within the department.
• Work with the Food and Beverage Trainer and Unit Manager to administer a comprehensive training and cross-training program for the staff.
• Participate, supervise, and remain accountable for beverage inventories and monthly beverage cost; run a seasonal beer program through training and recipe cards.
• Author and administer with the Unit Manager annual performance reviews for hourly employees.
• Responsible for all sanitation standards for front of house work areas and food truck operations in accordance with company, National Park Service and Serve Safe standards.
• Work with Unit Management and F&B Management team to meet all contract requirements, maintain high evaluation scores, and correct discrepancies within abatement period.
• Attend bi-weekly Food and Beverage P&L meetings, and all other departmental team meeting and trainings as required.
• Conduct daily shift meetings, communicating all relevant information to the team.
• Adhere to all safety, risk management and environmental policies.
• Ensure staff is adhering to risk management procedures including, but not limited to, wearing personal protective equipment, SDS location and comprehension, ergonomics and slip and fall.
• Project a commitment to our sustainability policies and educate team members on initiatives.
• Other duties as assigned.

Qualifications

• Must be available to work nights, weekends and holidays
• At least three years of high-volume, full service restaurant management experience.
• Experience with and knowledge of all front of the house positions with the ability to quickly assess service situation(s) during the meal period(s).
• Beer, Liquor and Wine knowledge is a must.
• Experience managing the financial aspects of a restaurant
• Ability to train and evaluate staff performance in a full-service restaurant.
• Demonstrated positive leadership skills with the ability to drive employee engagement.
• Strong interpersonal and conflict resolution skills. 
• Knowledge of wines, wine service, wine selling techniques and ability to pass knowledge on to staff.
• Ability to pass ServSafe Manager course and TIPS training within 90 days of employment.
• Competency using Outlook, Word and Excel.
• Experience with computerized POS systems, draft system and advanced reservations systems.

Physical Requirements include:

Constantly: Stand, walk, handle items, reach outward, reach above the shoulder, bend, lift/carry up to 50 lbs, as well as push/pull up to 25 lbs.

Frequently: Climb, lift/carry up to 50 lbs and push/pull up to 40 lbs.

Occasionally: Sit, crawl, squat/kneel, lift/carry up to 100 lbs and push/pull up to100 lbs. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.