Field Service Engineer

Job Description

At Smiths Detection, we help make the world a safer place. As a global leader in threat detection and security screening technologies, we provide advanced solutions that protect airports, ports, borders, defence facilities, and critical infrastructure worldwide.

We are currently seeking a Field Service Engineer to join our service team based in Cairns, Queensland. This is an exciting opportunity for a hands-on technical professional who enjoys troubleshooting, working autonomously, and travelling to customer sites while delivering exceptional customer service.

Please note: Due to customer security requirements and the need to obtain relevant security clearances, applicants must hold Australian Citizenship or Permanent Residency at the time of application.

About the Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and support of our industry-leading X-ray and trace detection systems across Cairns and surrounding regional locations.

This role offers a high degree of autonomy, exposure to cutting-edge technology, and the opportunity to work closely with a diverse range of customers in aviation, government, defence, and critical infrastructure sectors.

Key Responsibilities

• Service, troubleshoot, maintain, and repair X-ray and trace detection systems at customer sites
• Perform preventative and corrective maintenance activities in accordance with service agreements
• Diagnose electrical, electronic, mechanical, and software-related faults
• Replace and repair components including motors, belts, sensors, rollers, and mechanical assemblies
• Install, commission, and configure new equipment
• Provide onsite and remote technical support to customers
• Complete service reports, maintenance records, and field documentation
• Participate in an on-call support roster when required
• Travel across Cairns, regional Queensland, and remote customer locations, including overnight stays
• Build strong customer relationships through responsive and professional service
• Collaborate with colleagues, subcontractors, and internal stakeholders to ensure service excellence
• Contribute to continuous improvement initiatives and knowledge sharing within the team

Qualifications

About You

To be successful in this role, you will bring:

• Certificate III Trade Qualification, Diploma, or Degree in Electrical, Electronics, Mechanical Engineering, Mechatronics, IT, or a related discipline
• Minimum 3 years' experience in field service, technical support, equipment maintenance, or a similar hands-on engineering environment
• Strong fault-finding and troubleshooting skills across electrical and mechanical systems
• Experience using hand tools, power tools, diagnostic equipment, and laptop-based service software
• Strong customer service and communication skills
• Ability to work independently and manage competing priorities
• Proficiency in Microsoft Office applications
• Current Australian Driver's Licence
• Ability to obtain required security clearances and site access licences
• Australian Citizenship or Permanent Residency

Why Join Smiths Detection?

• Work with world-leading security screening and detection technologies
• Diverse and challenging field-based work across multiple industries
• Ongoing technical training and professional development
• Competitive salary package, company vehicle, tools, and equipment
• Opportunities for career growth within a global organisation
• Supportive team culture focused on safety, innovation, and customer success

Apply Now

If you are a hands-on technical professional looking to build your career with a global technology leader, we'd love to hear from you.

Join Smiths Detection and help create a safer world through innovative technology and exceptional service.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.