Trust Centralized Services Specialist

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Process a variety of administrative transactions on customer accounts to allow trust administration to provide relationship management services to meet established service standards. Utilize understanding of Associated Trust Company products, services, systems, compliance requirements, and overall administrative process and procedures to facilitate account openings, cash and asset transfers, account maintenance, check printing, client letter generation, account closings, and oversight and generation of critical management reports.

Job Accountabilities

• Perform a variety of miscellaneous tasks including but not limited to ensuring incoming forms and documentation are complete and accurate. Track and report progress on open items or exceptions. Communicate timely with Trust administration, third parties, management, and others to exchange information, answer questions and resolve issues.

• Open new client accounts.  Receive necessary client account information from Trust Administration. Review information and materials, ensuring compliance with appropriate company policies and legal and regulatory requirements.

• Process receipts and deliveries of securities for Trust customers either physically or via free receipts through the depositories. Transfer or re-register securities for accounts gifting securities or closing. Facilitate the processing of sale proceeds (i.e. real estate, insurance policies, etc). Process, monitor, and update cost basis/carry value adjustments and asset restriction requests.

• Monitor the Client Services shared mailbox and distribute work as required to various functions within the department. Generate, distribute, and monitor tracking reports, initiating follow-up as necessary.

• Close accounts when accounts are transferring or terminating.  Facilitate processing of necessary forms and other information and ensure that assets and/or cash are distributed quickly, and that applicable policies, procedures, and regulations have been followed. 

• Evaluate and process a variety of templated customer communications as requested by Trust Administration, including retention letters, address change letters, welcome letters, and Trust Code letters.

• Initiate processing for on-demand check printing.  Monitor the authorization of checks, make appropriate MotoCros entries, and distribute checks as directed.

• Complete daily activities for Irrevocable Life Insurance Trust (ILIT) administration such as ensuring ILIT payments and premiums are received timely and paid to the insurance carrier, and letters are processed as directed by Trust Administration. 

• Coordinate with business line, compliance, and audit areas as necessary to ensure proper procedures have been followed.  Ensure that work is in compliance with policy.

Required Education:

Bachelor's Degree or equivalent combination of education and experience

Preferred Education:

Bachelor's Degree

Required Work Experience:

Financial Industry

2-3 years of experience

Preferred Work Experience:

Trust or Brokerage Industry

2-3 years of experie

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 
• Paid time off to volunteer in your community. 
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 
• Competitive salaries with professional development and advancement opportunities. 
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  
• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$18.21 - $31.21 per hour