Solutions Engineer
About the job
- At least 3 years of experience in a customer-facing technical role such as Solutions Engineering, Sales Engineering, Technical Account Management, or Field Application Engineering.
- A strong, practical understanding of the cellular and mobile ecosystem, including mobile network operators, mobile virtual network operators, 3GPP standards, and core network elements.
- Deep technical knowledge of eSIM architecture and GSMA standards, specifically provisioning flows and use cases for SGP.02 (M2M) and SGP.32 (IoT).
- Hands-on experience with REST APIs, including building a simple demo, troubleshooting an API call using tools such as Postman, and explaining API concepts to technical and non-technical audiences.
- Strong diagnostic and problem-solving skills, with the ability to troubleshoot complex, multi-layered technical issues.
- Ability to manage complex, multi-stakeholder technical evaluations and proofs of concept.
- Communication and presentation skills to simplify complex technical ideas for a business-focused audience.
- Partner with Account Executives to drive new business and achieve revenue targets.
- Lead in-depth technical discovery calls to understand customer use cases, technical requirements, and business challenges.
- Architect and design comprehensive solutions using the eSIM, connectivity, and management platform, including APIs.
- Create and present solution architecture diagrams, data flow models, and technical proposals that map solutions to customer needs.
- Develop and deliver customized product demonstrations relevant to customer verticals.
- Design and manage customer proofs of concept, serving as the primary technical advisor throughout the evaluation.
- Serve as a senior technical escalation point for the Technical Support team on novel, complex, or high-impact customer issues requiring platform or GSMA standards expertise.
- Partner with Support and Engineering to investigate, replicate, and resolve challenging technical problems, maintaining technical ownership through resolution.
- Provide actionable field feedback to Product and Engineering teams to inform the roadmap.
- Own the technical sections of requests for proposals, requests for information, and security questionnaires.
- Direct experience working in the IoT/M2M industry.
- Experience in customer verticals such as telematics, electric vehicles, smart metering, drones, or logistics.
- Experience acting as a formal or informal Tier 3 escalation point for a technical support organization.
- Familiarity with IoT protocols such as MQTT, CoAP, and LwM2M, and cloud platforms such as AWS IoT and Azure IoT Hub.
About the company
Teal Communications provides a global eSIM platform for IoT devices, enabling connection to more than 2,000 cellular networks in 195 countries. By automatically selecting the best network based on price, coverage, and quality, it eliminates roaming costs and handoffs. The eSIM stays embedded in devices for the entire lifecycle (about 15–20 years) without physical maintenance, even as devices move worldwide. Teal supports current networks including 2G, 3G, 4G, LTE-M, NB-IoT, and plans to cover 5G in the future, offering a subscription-based model where customers pay for access to the platform and connectivity, with potential data usage or premium feature fees. The main differentiators are its broad global network access, automated network optimization, lifecycle-long eSIMs, and device-agnostic scalability. Teal’s goal is to remove roaming friction and provide scalable, reliable, globe-spanning IoT connectivity for enterprises and organizations deploying devices worldwide.
Company Size
51-200
Company Stage
Early VC
Total Funding
$26.2M
Headquarters
Seattle, Washington
Founded
2018
Get referred to Teal Communications, Inc.
See people who can refer or advise you
Simplify's Take
What believers are saying
- TEAL announced Chameleon eSIM at CES 2026, expanding its product surface.
- Volatus Aerospace keeps using TEAL for global drone connectivity, validating mission-critical demand.
- TEAL’s T-Mobile partnership and Aurora workflow reduce onboarding friction for enterprise IoT buyers.
What critics are saying
- Premier Wireless sued TEAL in 2025, alleging fraud and contract breaches around capabilities.
- Carrier-heavy competitors like T-Mobile can disintermediate TEAL by bundling direct IoT connectivity.
- Aurora’s differentiation erodes if enterprises standardize on vendor-native eSIM platforms by 2026.
What makes Teal Communications, Inc. unique
- TEAL’s Aurora and OpenEIM simplify SGP.32 orchestration across 3,500+ network agreements.
- TEAL’s Chameleon eSIM launched at CES 2026, enabling BYOC and self-serve carrier onboarding.
- TEAL’s single eSIM workflow serves drones, industrial IoT, and global fleet deployments.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Unlimited Paid Time Off
Parental Leave
Remote Work Options
Company Equity
Growth & Insights and Company News
6 month growth
3%1 year growth
3%2 year growth
3%In February 2023, Starship Technologies announced a partnership with Teal to offer unmatched connectivity and reliability for automated delivery robots.
Finalists for Innovation of the Year in the 2024 GeekWire Awards: Protect AI, Teal Communications, Hiya, the Allen Institute for AI, WhyLabs, and ReadAI.It’s a big year for artificial intelligence, telecom advances, and tools designed to make these emerging technologies safe and transparent, judging from the finalists in the category of Innovation of the Year.Continue reading for details on each finalist. Vote here or below in this GeekWire Awards category, which is presented by title sponsor Astound Business Solutions, and join us May 9 to see who wins.Allen Institute for AI is a finalist for its Open Language Model, or OLMo. The Seattle-based institute released the open-source large language model in February along with the underlying data and code, meant to significantly improve understanding of how generative AI actually works. The idea is to enable scientific assessments of AI models, increasing transparency while simultaneously improving energy efficiency by eliminating redundancies.Hiya‘s caller ID, call blocking, and spam protection technologies have become increasingly important in a world where generative AI and robocalls are increasing the risk of fraud. Hiya Protect, with its Adaptive AI spam protection, has been used in the US for more than five years, and globally by Samsung Galaxy devices and in the Hiya mobile app. In 2023, carriers around the world adopted Hiya Protect in a major global expansion of the technology.Teal Communications has seen significant revenue growth for its eSIM technology that can connect devices to any data network around the world, with a focus on robotics, drones, fleet technology, agriculture, smart city technology, and EV charging stations
Finalists for Innovation of the Year in the 2024 GeekWire Awards: Protect AI, Teal Communications, Hiya, the Allen Institute for AI, WhyLabs, and ReadAI.It’s a big year for artificial intelligence, telecom advances, and tools designed to make these emerging technologies safe and transparent, judging from the finalists in the category of Innovation of the Year.Continue reading for details on each finalist. Vote here or below in this GeekWire Awards category, which is presented by title sponsor Astound Business Solutions, and join us May 9 to see who wins.Allen Institute for AI is a finalist for its Open Language Model, or OLMo. The Seattle-based institute released the open-source large language model in February along with the underlying data and code, meant to significantly improve understanding of how generative AI actually works. The idea is to enable scientific assessments of AI models, increasing transparency while simultaneously improving energy efficiency by eliminating redundancies.Hiya‘s caller ID, call blocking, and spam protection technologies have become increasingly important in a world where generative AI and robocalls are increasing the risk of fraud. Hiya Protect, with its Adaptive AI spam protection, has been used in the US for more than five years, and globally by Samsung Galaxy devices and in the Hiya mobile app. In 2023, carriers around the world adopted Hiya Protect in a major global expansion of the technology.Teal Communications has seen significant revenue growth for its eSIM technology that can connect devices to any data network around the world, with a focus on robotics, drones, fleet technology, agriculture, smart city technology, and EV charging stations
Seattle startup Teal raises $5.3M, filing shows.
The raise follows the Internet of Things startup's $10.8 million funding round in March last year.