Assistant Property Manager

Assistant Property Manager

Location: Syracuse, NY
Job Type: Full-Time, On-Site

Compensation & Benefits

• Base Salary: $55,000+, commensurate with experience

• Performance-Based Bonuses and Year-End Incentives

• Comprehensive Health Benefits (Medical, Dental, Vision)

• Generous PTO, Sick Leave & Paid Holidays

• Career development and advancement opportunities within a growing company

Overview

Lifestyle Apartments Syracuse is seeking a driven and experienced Assistant Property Manager with strong leasing experience to help lead the stabilization and revitalization of a distressed residential community.

This is a hands-on position responsible for supporting the day-to-day operations of the property, with a significant focus on leasing, occupancy growth, resident retention, collections, maintenance coordination, team management, and financial performance.

Reporting directly to the Regional Manager, this individual will play a critical role in increasing occupancy, improving property operations, strengthening the resident experience, and helping return the community to strong and sustainable performance.

The ideal candidate brings a strong property management background combined with proven leasing experience and the ability to convert prospects into residents. We are looking for someone who is comfortable actively leasing—not simply overseeing the leasing function—and who can step in wherever needed to drive results.

What Makes You a Fit

We're looking for an "Ideal Team Player"—someone who is:

• Humble: You’re experienced but coachable, collaborative, and eager to grow.

• Hungry: You’re self-motivated, results-driven, and always looking for ways to improve operations, increase occupancy, and exceed goals.

• Smart: You understand people and processes. You collaborate well and adapt effectively to diverse personalities and high-stress situations.

Key Responsibilities

Property Operations & Leadership

• Support and oversee daily property operations, ensuring compliance with company policies, Fair Housing laws, and local regulations

• Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care

• Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff

• Monitor and enforce lease terms, community rules, and safety policies

• Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through

• Assist with supervising on-site team members, including leasing, maintenance, porters, and contractors

• Support scheduling, performance management, coaching, and accountability across the property team

Leasing, Marketing & Occupancy

• Actively participate in the leasing process, including prospect follow-up, property tours, applications, lease execution, and move-ins

• Maintain and increase occupancy through aggressive, consistent, and strategic leasing efforts

• Convert leads and property traffic into qualified applications and signed leases

• Respond promptly and professionally to phone, email, online, and walk-in leasing inquiries

• Oversee and execute property marketing campaigns across RentCafe, ILS platforms, social media, signage, outreach, and other channels

• Set and meet leasing goals and regularly review traffic, lead sources, follow-up activity, conversion rates, and occupancy trends

• Ensure vacant units are market-ready and tours, follow-ups, applications, and move-ins are seamless and professional

• Identify leasing challenges and recommend changes to pricing, concessions, marketing, outreach, or sales strategies

• Build strong relationships with prospective and current residents to improve satisfaction, renewals, and resident retention

• Work closely with the Regional Manager and property team to develop and execute strategies for stabilizing occupancy at an underperforming community

Financial Management & Reporting

• Prepare, review, and manage operating budgets in coordination with the Regional Manager

• Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines

• Maintain and monitor property financials, including accounts payable/receivable, purchase orders, and vendor contracts

• Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs

• Analyze operational and leasing data to make informed decisions that improve performance and reduce expenses

Administrative & Compliance

• Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents

• Ensure company policies and federal, state, and local housing laws and safety protocols are consistently upheld

• Train and onboard new team members and provide ongoing coaching and development

• Oversee timely completion of required administrative duties, including rent roll updates, delinquency logs, vendor W-9s, and inspection records

• Create and maintain a resident retention strategy incorporating events, communication programs, renewal outreach, and reputation management

Requirements & Qualifications

• 4+ years of experience in multifamily property management and/or residential leasing

• Strong hands-on leasing experience with a demonstrated ability to generate traffic, conduct tours, follow up with prospects, overcome objections, and close leases

• Experience working at distressed, lease-up, turnaround, or underperforming multifamily communities strongly preferred

• Proven ability to help increase occupancy and improve property performance

• Strong leadership experience, including team supervision, coaching, and performance management

• Experience using Yardi Voyager, RentCafe, or similar property management and leasing software

• Solid understanding of Fair Housing laws, leasing best practices, and applicable housing regulations

• Strong sales mentality with excellent customer service and relationship-building skills

• Ability to manage multiple priorities and deadlines in a fast-paced, high-accountability environment

• High level of professionalism,