Full-Time
Customer Success Manager
Arcana
1-10 employees
Web3 data analytics for institutions
No salary listed
Remote in India
Remote
Must work 9 PM to 6 AM IST.
Bachelor's, Master's
 Customer Experience & Support (1) |
|---|
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- A Bachelor's or Master's degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution is required.
- A minimum GPA of 8.0/10 or equivalent is required.
- Three to eight years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing is required.
- Strong problem-solving and troubleshooting abilities are required to diagnose and resolve complex client issues efficiently.
- Familiarity with financial markets, investment analytics, and risk management tools is an advantage.
- The ability to engage with senior-level clients in a professional and solution-oriented manner is required.
- Provide prompt and effective support to customers through email and support chat.
- Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
- Work closely with Sales, Product, and Engineering to address customer concerns and provide seamless support.
- Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
- Identify complex issues and escalate them to the appropriate department or higher-level support while keeping the customer informed.
- Gather customer feedback and provide insights to help improve products, services, and the overall customer experience.
- Proactively engage with clients, help them navigate the platform, optimize their workflows, and achieve their business objectives.
- Translate financial insights into actionable strategies, foster strong relationships, drive product adoption, and maximize client value.
- Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
Arcana provides specialized data analytics for the Web3 ecosystem. It offers proprietary datasets and advanced analysis tools to institutional investors, and operates on a subscription model that gives clients ongoing access to data and analytics for digital asset strategies and allocations. The product works by delivering high-quality, precise data and analytics through a subscription, helping clients make informed decisions and manage risk. Arcana differentiates itself through rigorous data integrity and accuracy, focusing on institutional customers such as hedge funds and large financial firms rather than consumer markets. The company's goal is to help clients mitigate risks and seize opportunities in the digital asset space by providing reliable, actionable insights that guide investment decisions.
Company Size
1-10
Company Stage
Seed
Total Funding
$5.3M
Headquarters
Los Angeles, California
Founded
2018
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Simplify's Take
What believers are saying
- Avail says Nexus mainnet launched from Arcana integration in Q4 2025.
- Arcana’s technology now powers unified balances and intent-driven execution across Ethereum, Base, and Arbitrum.
- Most Arcana staff joined Avail, expanding execution capacity beyond 55 employees.
What critics are saying
- Arcana no longer operates independently; Avail owns 100% of XAR supply since August 2025.
- XAR holders face 4:1 token conversion, phased unlocks, and diluted upside.
- If Nexus adoption stalls by Q4 2026, Arcana’s brand and roadmap vanish inside Avail.
What makes Arcana unique
- August 2025: Arcana’s chain abstraction, wallet, auth, and MPC stack folded into Avail Nexus.
- Arcana served 100-plus developer teams across 10-plus chains with 2.5M wallets.
- Its absorbed team and proprietary stack strengthen Avail’s multichain execution layer.
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Benefits
Remote Work Options
Company News
Avail, backed by Founders Fund, has acquired Arcana to enhance multichain scalability. Arcana's XAR token holders can swap for AVAIL at a 4:1 ratio, with phased unlocks. AVAIL is down 7% at $0.012, while XAR is up 3.6% at $0.0031. Arcana's tools will integrate into Avail's stack, and most of Arcana's team will join Avail, expanding the team to over 55. Arcana raised $5.5 million, while Avail has raised $75 million. The acquisition aims to unify multichain infrastructure for crypto adoption.