Christiana Hospital

Nonprofit teaching health system with hospitals

Administrative Assistant 3 - Emergency Department

Administrative SupportPosted on Nov 10

Part-timeWilmington, DE, USA$24.33 - $36.50 /hrIn-person

About the Job

Requirements

High school graduate, GED, or equivalent.
Two years of training in a business program or two years of college are required.
Four years of prior administrative support experience are required.
Knowledge of CCHS timekeeping policies and procedures, personnel and payroll policies, the appropriate chain of command, CCHS Core Values, and departmental policies and procedures.
Ability to use Microsoft Office, Kronos, Onestaff, and Windows.
Ability to communicate effectively using positive verbal and written communication.
Ability to maintain confidentiality of patient and employee information and keep an organized work area.
Ability to work independently within established guidelines, complete assignments with minimal supervision, assess situations, consider alternatives, and choose an appropriate course of action.
Ability to work under stress while remaining calm, pleasant, and efficient, and to manage multiple priorities to meet deadlines.

Responsibilities

Coordinate nursing and clerical staff scheduling, timekeeping, and attendance matters.
Oversee monthly scheduling and daily staffing for Emergency Department nursing and clerical staff.
Coordinate staff time changes and schedule requests, and proactively plan for future staffing needs.
Perform timekeeping functions according to Onestaff and Kronos payroll systems and CCHS policies and procedures.
Carry out Nursing Resource functions, including entering data from exception sheets, tracking leaves of absence, terminations, and transfers, and managing files.
Use Emergency Department scheduling guidelines and maintain self-scheduling functions.
Coordinate daily staffing and create accurate daily assignment sheets for each shift.
Prepare reports and export operational data for analysis by the Nurse Manager.
Track and monitor employees’ use of paid time off and family and medical leave, as well as lateness and absences; provide positive coaching and collaborate with the Nurse Manager on further disciplinary action.
Prepare monthly budget variance reports related to paid hours and overtime, and participate in annual personnel budget planning.
Use software supporting Emergency Department services, including Microsoft Office, Windows XP, hospital information systems, ED Tracker, Kronos, and Onestaff.
Maintain personnel files according to records-retention requirements and ensure documentation required for JCAHO and state agencies is available.
Assist the Emergency Department leadership team in updating and entering policies and procedures.
Maintain current versions of Emergency Department forms and order sheets.
Track employee compliance with mandatory and other required education, and notify the Nurse Manager or Clerical Supervisor of problem areas.
Communicate with staff at all levels within the Emergency Department and with other departments through written and verbal communication.
Work collaboratively with Emergency Department staff, ancillary services, and other hospital staff, and act as a resource for physicians, management, clinical staff, and coworkers.
Respond to emergency situations within the scope of responsibility.
Provide administrative support, including filing, written or fax communications, and room scheduling.
Provide administrative support to the Emergency Department SDS and the internship.
Answer telephone calls according to telephone etiquette standards.
Perform assigned work safely, follow departmental safety rules and practices, and report unsafe activities, conditions, hazards, or safety violations promptly.
Perform other related duties as required.

Job Details

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare is seeking a part-time Administrative Assistant III to provide supervision of staff schedules as well as administrative oversight of time and attendance for the Christiana Hospital Emergency Department

The ideal candidate will be well organized, detail oriented and multitask. Candidate to complete tasks and duties within a prescribed timeline. Proficient computer skills along with strong verbal and written communication abilities.

Principal duties and responsibilities:

Coordinates both nursing and clerical staff in regard to scheduling, and time and attendance issues.
Oversee all aspects of monthly scheduling and daily staffing for Emergency Department nursing and clerical staff.
Coordinates all staff time changes and schedule requests. Pro-actively plans for future staffing needs.
Performs all timekeeping functions according to ONESTAFF and Kronos payroll system and CCHS policies and procedures.
Assumes responsibility for all Nursing Resource functions including data input from exception sheets, tracking of LOA, terminations and transfers and file management.
Utilizes the Christiana Emergency Department scheduling guidelines and maintains self-scheduling functions.
Coordinates daily staffing and creates accurate daily assignment sheets for each shift.
Prepare reports and exports operational data for analysis by Nurse Manager.
Tracks and monitors employees’ use of PTO and FMLA and incidence of lateness and absence. Performs positive coaching and collaborates with Nurse Manager in further disciplinary action.
Responsible for monthly budget variance reports related to paid hours and overtime. Participates in annual budget planning for personnel.
Performs computer skills needed with all types of software utilized in the Emergency Department services including Microsoft Office, Windows XP, HIS, ED Tracker, Kronos and Onestaff.
Maintains personnel files in accordance with records retention requirements. Assure that all documentation necessary for JCAHO and various state agencies is available.
Assists ED Leadership team in updating and entering new policies and procedures.
Accountable to maintain current versions of all forms and order sheets in the Emergency Department.
Tracks all levels of employee compliance with mandatory education requirements. And others required education. Notifies Nurse Manager/Clerical Supervisor of problem areas.
Effectively communicates with all levels within the ED and between other departments utilizing both written and verbal communication skills.
Works constructively with other members of the team and maintains an attitude of helpfulness, courtesy and cooperation towards others.
Acts as a resource for Physicians, Management, Clinical Staff and co-workers.
Demonstrates an ongoing collaborative relationship with Emergency Department staff of all levels, ancillary services and other hospital staff
Responds to emergency situations within scope of responsibility
Primary oversight of staff schedules and time requests
Provide administrative support including filing, written or fax communications, scheduling rooms
Provide administration support to the ED SDS and the internship
Answer telephone adhering to the telephone etiquette standards of performance guidelines
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.

Office Hours: Day Shift - 20 hours weekly

Education and Experience Requirements

High School graduate/GED, or equivalent
Two years training in a Business program or two years of college required.
Four years of prior administrative support experience required.

Knowledge, skill, and ability requirements:

Knowledge of CCHS timekeeping polices and procedures.

Knowledge of CCHS policies that pertain to personnel and payroll issues.

Knowledge of appropriate chain of command.

Knowledge of CCHS Core Values and departmental policies and procedures.

Knowledge, skills and abilities to use Microsoft Office, Kronos, Onestaff and Windows.

Ability to effectively communicate utilizing positive verbal and written skills.

Ability to maintain confidentiality of patient and employees.

Ability to maintain an organized work area.

Ability to work independently within established guidelines and complete assignments with minimal supervision.

Ability to assess a situation, consider alternatives and choose appropriate course of action.

Ability to work under stress, remaining calm, pleasant and efficient.

Ability to manage multiple priorities to meet requires deadlines.

About ChristianaCare

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $24.33 - $36.50This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Post End Date

Nov 18, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/

About the Company

Christiana Hospital

Nonprofit teaching health system with hospitals

ChristianaCare is a nonprofit teaching health system in Delaware that operates hospitals, primary and outpatient care, home health, urgent care, a freestanding emergency department, a Level I trauma center, a Level III NICU, and regional centers of excellence in heart and vascular care, cancer care, and women’s health. It uses the Center for Virtual Health to provide telemedicine and coordinates care across its facilities as part of a population-health and value-based approach. It stands out through its large, integrated network, specialized care centers, teaching and research activities, and IT-enabled operations. Its goal is to improve health outcomes, expand access to high-quality care, and lower costs by integrating services and advancing research and education.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $3.4M
Headquarters: Wilmington, DE
Founded: 1888

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