Onboarding Manager Mid Market & Enterprise team

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the role:

As Connecteam’s Mid-Market Onboarding Manager, you will own the onboarding journey for our mid-market customers, ensuring they successfully implement Connecteam, adopt the platform, and achieve meaningful business outcomes.
You will serve as the main point of contact throughout the customer onboarding lifecycle, managing complex implementations, driving project timelines, aligning stakeholders, and guiding customers through change.
This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption of Connecteam.
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.

Key Responsibilities:

• Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
• Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
• Manage project timelines, milestones, dependencies, risks, and customer commitments
• Deliver tailored training and enablement sessions for admins, managers, and frontline employees
• Support technical setup, integrations, and configuration needs in partnership with internal teams
• Build strong relationships with customer stakeholders across different levels of the organization
• Drive customer adoption by helping teams successfully implement new processes and workflows
• Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward
• Act as the customer advocate within Connecteam, collaborating cross-functionally to improve the customer experience
• Continuously improve onboarding processes to increase scalability, efficiency, and customer success

Experience & Skills:

• Fluent English (spoken and written) - MUST
• Fluent Hebrew (spoken and written) - MUST, due to managing Israeli customers and stakeholders
• 3+ years of experience in B2B SaaS customer-facing roles such as Customer Success, Implementation, Onboarding, Account Management, or Technical Account Management - MUST
• Proven experience managing SaaS implementations, onboarding projects, or technology adoption journeys - MUST
• Experience working directly with Israeli customers or stakeholders - MUST
• Experience managing mid-market or enterprise customers with multiple stakeholders - strong advantage
• Strong project management skills with the ability to manage multiple customers and priorities simultaneously
• Experience with integrations, technical setup, or complex software implementations - advantage
• Exceptional communication, presentation, and stakeholder management skills
• Highly organized, proactive, and comfortable creating structure in a fast-paced environment
• Ability to work independently, find solutions, and take ownership in a global company environment
• Growth mindset, resilience, and strong motivation to help customers succeed

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