IT Support Specialist

  IT Support Specialist  About the Position:  

At EEI, we believe in doing things the right way, with excellence, integrity, and genuine care for our people. As an employee-owned company, our People First culture is rooted in trust, accountability, and shared success. 

As the IT Support Specialist, you provide frontline technical support for team members and help ensure every employee has the technology, access, and resources needed to be productive from day one. We are looking for someone who has experience working as the sole IT Support Specialist to meet the needs of our growing company.  

This role is ideal for someone who enjoys solving problems, supporting people, staying organized, and creating a consistent technology experience across the organization. 

This role supports a reliable employee technology experience by coordinating IT onboarding, providing help desk and desktop support, preparing equipment, maintaining systems and asset records, and partnering with HR, business leaders, external vendors, and the IT Manager. 

Salary Range: $71,000-$88,000 / year 

The above salary range is based on the Denver, Colorado labor market and subject to change based on location. 

This position is open to local, hybrid candidates in Lakewood, CO. 

Essential Responsibilities: 

New Hire Onboarding & Offboarding 

• Coordinate technology onboarding and offboarding, including equipment setup, account creation, access removal, and device collection. 
• Prepare, configure, and deploy laptops, mobile devices, monitors, and peripherals to ensure employees are ready on or before their start date. 
• Manage user accounts, email access, security groups, application permissions, and new hire IT training. 

End User Support 

• Provide Tier 1 and Tier 2 support for hardware, software, connectivity, Microsoft 365, VPN, mobile devices, access requests, and collaboration tools. 
• Manage, prioritize, and resolve support tickets efficiently while meeting service standards and SLA requirements. 
• Assess technical issues, recommend solutions, and collaborate with internal teams, the IT Manager, or vendors on complex needs. 
• Maintain a high level of customer service through timely communication, follow-through, and issue resolution. 

Hardware & Asset Management 

• Diagnose, repair, replace, and upgrade hardware, including computers, monitors, peripherals, and workstations. 
• Maintain technology inventory and track assets throughout their lifecycle. 
• Coordinate repairs, replacements, warranty claims, deployments, and equipment standards across the organization. 

Microsoft 365 & User Administration 

• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Office applications. 
• Create, modify, and remove user accounts and permissions. 
• Assist users with password resets, multi-factor authentication, and account security. 
• Maintain user access documentation and licensing records. 

Vendor Coordination 

• Recommend process improvements that increase efficiency and improve the employee experience. 
• Coordinate support requests with external technology vendors and service providers, track service tickets, and assist with software and hardware procurement. 

Cybersecurity, Documentation 

• Support cybersecurity initiatives, end-user training, and compliance with device security policies. 
• Assist with endpoint protection, patch management, software updates, and security incident remediation. 
• Develop and maintain IT procedures, user guides, knowledge base articles, and documentation for common issues and resolutions. 

Qualifications: 

Required 

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience. 
• 4+ years of experience in IT support, help desk, desktop support, or related technical support experience. 
• 2+ years of experience working as the sole IT Support Specialist in a hyper-growth startup, small, or mid-size organization 
• Proficiency in Windows operating systems and Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Office applications. 
• Experience supporting new hire IT onboarding and employee offboarding processes. 
• Experience with Active Directory, Microsoft Entra ID, ticketing systems, and asset management tools. 
• Ability to configure, deploy, troubleshoot, and maintain laptops, mobile devices, monitors, printers, and peripherals. 
• Basic networking knowledge, including connectivity troubleshooting, printers, and peripheral devices. 
• Strong customer service mindset with clear verbal and written communication skills. 
• Ability to prioritize multiple requests, maintain documentation, and follow through on assigned tasks. 

Preferred 

• CompTIA A+ or equivalent hardware certification 
•  Microsoft 365 Fundamentals (MS-900), CompTIA Network+, or similar certification. 
• Experience with OS imaging and deployment (Windows 10/11, basic Linux) 
• Prior experience with introducing new tools and software for a growing organization  

Working Conditions: 

Typical Travel: Minimal: 0%–10%  

Work Environment: Typical office environment. 

Physical Requirements: Ability to sit for extended periods, work on a computer, and occasionally lift and carry up to 25 lbs. Reasonable accommodations may be provided. 

Reports to: Chief Financial Officer  

Supervisory duties: None 

Partners with: Internal team members, IT Manager, CIO, CFO, leadership, new hires, technology vendors, and support partners. 

About EEI: 

EEI is a recognized leader in facility and energy consulting. We deliver innovative, performance-focused solutions that maximize building performance, extend system lifecycles, and reduce utility costs. This dedication has earned us trusted partnerships with Fortune 500 organizations, national healthcare networks, prestigious universities, and leading government agencies. 

Nationally recognized for building commissioning and building performance, EEI also provides facility assessments, master planning, energy audits, and technical program management, supported by specialty teams serving healthcare, data center, and mission-critical facilities. 

Our reputation is built by the people who lead our work every day. That’s why our values aren’t just words, they are lived out daily in how we make decisions, build trusted relationships, and deliver quality. As an employee-owned company, we share success through our Employee Stock Ownership Plan (ESOP), reflecting our commitment to building something meaningful together. And as EEI rapidly grows, we’re looking for talented people who want meaningful work, a supportive team, and room to grow. 

Learn more at https://eeibuildingperformance.com/ 

Benefits:

Taking care of our people is our highest priority. We’re committed to creating a workplace where our people are supported through meaningful connection, genuine care, and real opportunities to grow. That’s why we provide the benefits, tools, and resources our team needs to thrive and do their best work. 

• Employee Stock Ownership Plan (ESOP); 100% employer funded
• Health, dental, and vision insurance
• Flexible Spending Accounts (FSAs) 
• Health Savings Accounts (HSAs)
• Company-paid LTD, STD, and basic life insurance
• Voluntary life, accident coverage, critical illness, and hospital indemnity insurance 
• Profit-sharing + discretionary performance bonuses
• 401(k) company match; 100% immediate vesting
• Vacation + sick time
• Ten (10) paid holidays + one floating holiday 
• Parental Leave
• Milestone Travel Award (Every 5 Years)
• Remote first company
• Paid certifications, seminars, and conferences
• Professional development opportunities

PEOPLE + BUILDING + PERFORMANCE

EEI is a proud equal opportunity employer. We value a diverse workforce and are committed to an inclusive culture. EEI does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

EEI participates in E-Verify and will provide the federal government with your completed Form I-9 to confirm your work authorization in the United States.

Attention Search Firms / Third-Party Recruiters: EEI is not seeking assistance or accepting unsolicited resumes for this role. Resumes submitted without a valid written search agreement are the sole property of EEI; no fee will be paid if a candidate is hired.