Quality Assurance Coordinator

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We’re #2.

Here at Ref, we put people first. We know that you can’t innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Purpose:
The Quality Assurance Coordinator supports the QA department by managing paperwork, preparing reports, and assisting with inspections. Although primarily an office-based role, the coordinator may occasionally conduct field audits. This role also involves handling all TOP and fit sample audits.

Key Responsibilities:

• Assist in organizing and managing paperwork related to QA inspections and audits.
• Prepare audit reports by compiling PO data, PIM database information, TOP approval status, spec sheets, and key points of measure (POMs).
• Conduct in-line inspections and field audits of inbound garments and finished goods as needed.
• Support the QA team in identifying quality issues and recommending solutions.
• Handle all TOP and fit sample audits, ensuring measurements align with approved standards as needed.
• Communicate audit results and updates to cross-functional production teams via email.
• Verify daily QC release approvals and update approval dates in the PIM database.
• Participate in in-house inspections for bulk items with high return rates.
• Ensure that products in production are stored at approved indoor factory locations.
• Verify factory compliance with the Reformation How to Measure Guide.
• Escalate urgent quality concerns to the Senior QA Auditor and QA Manager.

Skill Requirements:

• High School Diploma required.
• 1-3 years of experience in the apparel industry (QA experience preferred, but training will be provided).
• Strong attention to detail and proficiency in Microsoft Excel and basic computer skills.
• Basic understanding of garment construction and measuring points (training will be offered).
• Bilingual (English/Spanish) preferred.
• Availability to work weekends, holidays, and overtime as needed.
• Full-time, hourly $20-22/hr DOE
• Growth Opportunities: Candidates demonstrating strong performance and initiative can advance into higher-level roles within the QA department, with ongoing training and development provided. Ref is growing and we offer amazing career development and growth opportunities, especially for this role!

Physical Requirements:

• Ability to lift and carry up to 20 lbs. over short distances.
• Perform repetitive hand, finger, and wrist motions; stand for extended periods; bend, kneel, reach, stoop, squat, pull, and push.
• Able to traverse various surfaces such as stairs, ramps, and uneven terrain.

Work Environment:

• Primarily indoors in an environmentally controlled setting.
• Occasionally outdoors with exposure to weather conditions.