Home Improvement Warranty Technician
About the job
- Lift and carry equipment and materials weighing up to 100 pounds.
- Operate power tools and hand tools.
- Operate a metal bending brake.
- Climb step ladders and extension ladders from 24 to 40 feet.
- Walk and work on elevated and uneven surfaces, including roofs.
- Work outdoors exposed to the elements.
- Frequently stand, sit, crawl, bend, lift, carry, walk, kneel, reach, balance, push, and pull in awkward positions.
- Hold a valid driver's license.
- Detect and resolve leaks.
- Identify and troubleshoot problems.
- Be self-motivated and complete work correctly.
- Communicate recommendations for additional repairs or replacement solutions to customers.
- Show patience with customers needing assistance.
- Troubleshoot and diagnose home repair issues.
- Communicate repair needs and opportunities to customers.
- Balance customer needs with project profitability.
- Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths.
- Create and deliver detailed scopes of work and other forms.
- Follow procedures accurately.
- Maintain the company vehicle and ensure regular, timely maintenance.
- Manage the daily schedule with direction from the coordinator.
- Maintain and advance product knowledge and best practices for all scopes of work.
- Diagnose and correct warranty-claim and punch-list issues involving products installed by the company, including roofing, siding, doors, windows, and gutters.
About the company
P.J. Fitzpatrick helps homeowners in the Delaware Valley area improve their homes by offering roofing, door installations, and repair services. It sells high-quality products and provides installation work, backed by a lifetime service guarantee for as long as the homeowner lives in the property. The company focuses on a customer-centric approach, addressing any issues quickly and guiding homeowners with advice to make informed choices. Unlike some contractors that offer limited services, P.J. Fitzpatrick covers a broad set of home improvement needs and emphasizes customizable options to fit each home. The main goal is to deliver reliable, quality home upgrades while building long-term trust with customers.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New Castle, Delaware
Founded
1980
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Simplify's Take
What believers are saying
- The Bathroom Buddy acquisition expanded booking access to Long Island homeowners in 2025.
- Philadelphia Phillies sponsorship increases brand reach and reinforces local trust during the 2026 season.
- March 9, 2026 Philly Favorites named PJ Fitzpatrick 2025 Best Roofing Company, supporting lead generation.
What critics are saying
- BBB shows 56 complaints in three years and 24 closed in the last 12 months.
- June 27, 2026 complaints mention deposit disputes, unanswered calls, and incomplete tub installation.
- Service quality breakdowns can destroy the lifetime-guarantee promise and erode referrals across Delaware Valley markets.
What makes Pj Fitzpatrick unique
- Since 1980, PJ Fitzpatrick sells lifetime material-and-labor warranties with single-day roof replacements.
- On March 11, 2026, the Phillies named PJ Fitzpatrick presenting sponsor of PJ Fitzpatrick Rooftop.
- The May 16, 2025 Bathroom Buddy deal extends PJ Fitzpatrick into Long Island bathroom remodeling.
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Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Holidays
- Paid Vacation
- Employee Referral Bonus
- Performance Bonus