Inetum

Global IT services for digital transformation

Application Functional Support

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listedIn-person

About the Job

Requirements

Technical knowledge of SQL, Unix, Ansible, Dynatrace, and cloud technologies.
Fluency in English.
Good interpersonal skills.
Excellent communication skills.

Responsibilities

Understand the application landscape, develop expertise in the applications, and understand the interfaces involved.
Answer user requests and manage incidents, including target days.
Define new practices and processes when needed.
Write new procedures and ensure their collective ownership.
Contribute to checking and validating production changes and application restarts.
Ensure daily communication and transition with the Paris team.
Manage incidents according to Service Delivery GITSDE and ITIL standards, coordinating with other teams, including production teams.
Restore services as soon as possible whenever an incident occurs.
Monitor environments and key performance indicators.
Suggest changes and improvements to continuously improve the overall level of service.
Validate changes in production.
Identify recurring issues and service requests and define action plans to reduce them.

Job Description

Understand the application landscape, develop expertise of the application/s and understand various interfaces involved
Answer user requests and manage incidents , including target days
Define new practices/processes when needed
Write new procedures and ensure their collective ownership
Contribute to checking’s & validation of production changes and application restart
Ensure daily communication & transition with Paris team
Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams.
Re-instate services as soon as possible whenever an incident occurs
Monitor environments and KPIs
Suggest changes, improvements so as to continuously improve global level of service
Validate changes onto production
Identify recurring Issues and service Request and define action plans to reduce them

Qualifications

Technical knowledge :

SQL
Unix
Ansible
Dynatrace
Cloud

Good interpersonal skills
Excellent communication skills
Fluent in English

Additional Information

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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