Field Service Representative

Job Description

Job Description
The Field Service Representative is responsible for service function at the customers site
assigned to him / her, under the direction of the Area / Account Manager. Responsibility include
conducting routine water analysis, ensuring chemicals injection system in good condition,
provide troubleshooting at customers site and other field related services assigned to him / her.
This individual is responsible for his / her participation in the field-training program, including
acquiring all assigned technical, application knowledge and guide the entry level FSR/ field
technician. He / she is responsible for developing customer rapport and goodwill, for learning
and understanding the customers’ operations, and contribute to the area growth.

Job Responsibilities
● To ensure a good Veolia Water Tech reputation at the customer level.
● To ensure that all assigned accounts are serviced at the prescribed frequency. Services
work includes conducting water analysis, ensuring chemical injection systems are in good
conditions, providing troubleshooting support and other field-related services assigned to
the field representative.
● To maintain a high standard of service and customer satisfaction so that no customer
complaints originate because of poor quality service.
● Interface primarily with assigned key customers for all matters concerning Veolia products
and services and total support. Ensuring that both customer and Veolia objectives are met.
● Respond to all customer inquires in a timely manner on the processing of customer orders,
acknowledgements, Purchase Order amendments, and alteration notification.
● To support commercial team in sales activities
● To develop product application knowledge and system knowledge. To ensure that
preventive troubleshooting is adequately performed in all accounts and that only technically
correct recommendations are made to clients.
● To acquire necessary communication and organizational skills. To maintain effective
communication with the Area or Account Manager so that they are continually aware of all
personal, business and training requirements.
● To maintain all chemical inventories up to date so that product outage does not occur at
customer sites.

Qualifications

● Bachelor's degree from an accredited university or college in chemical engineering or
applied chemistry.
● At least 5 years of working experience in cooling, boiler, and wastewater treatment
applications (including RO membrane monitoring and chemical application) in water
treatment industries, petrochemical plants, or oil & gas related industries.

● Strong English and Bahasa Malaysia written and verbal communication skills.
● Possess own transport (car), a valid driver's license, and an acceptable motor vehicle
record.

Additional Information

Qualifications Desired:

• Ability to develop relationships at all levels of customer organization
• Ability to prioritize multi-faceted, fast paced job tasks
• Ability to navigate through a global and regional matrix structure
• Ability to external focus and market intelligence study
• Regional customer base and market experience
• Good account management, finance knowledge and commercial skills are preferred
• IT savvy capability

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.