Assistant Manager, Operations

Who We Are

Beyond the Paycheck (Benefits & Perks) 

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and personal and professional development programs. 

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary 

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our business runs smoothly and successfully. Reporting to the Store Manager, the Assistant Manager, Operations manages business enablers (including financial, profit and loss [P&L], budget, expenses, and cash), executes operations projects and initiatives, and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store’s weekly schedule, leading the floor and ensuring a high quality guest experience, and  people-related actions (including completing payroll, approving time off, and other documentation).

Core Responsibilities of the Job 

1. Implement the Store Manager’s Operations strategy and vision for the store and cascade to team members using your independent judgment.
2. Plan, prepare, and manage team member schedules, taking into account labor requirements, availability, safety requirements, inventory deliveries, and budget considerations to maintain efficiency and effectiveness of operations.
3. Manage the budget and analyze other business data and metrics (e.g., P&L statement, expenses) to inform planning processes (e.g., quarterly business review and sales planning) and drive results.
4. Monitor progress against financial goals (e.g., daily, weekly, monthly, quarterly) to evaluate sales and collect information to support with strategy, including – for outlet stores – to inform pricing targets.
5. Sustain operational excellence by ensuring inventory accuracy and verifying labor is scheduled to efficiently execute product operations.
6. Oversee and monitor execution of market-relevant omnichannel programs (e.g., buy online/pickup in store and ship from store options) according to company standards.
7. Execute company-level operations-focused directives, projects, and initiatives.
8. Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
9. Perform people-related actions to update team member personnel information, including completing payroll, approving time off requests, approving shift swaps, and executing job changes/transfers accurately and within required timeframes.
10. Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests
11. Inform other store leaders of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
12. Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.
    

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• Full-time position, 38 hours per week
• The work schedule is based on a roster and can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, the schedule may require early mornings or late nights/overnights, attendance at evening inventory shifts will be necessary 

Experience

• 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes 

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, equivalent, or above
• Experience: 
  • 1 year retail or sales specific management experience
  • 1 year recruiting, hiring, or training employees

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences  
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work  
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Decision Making / Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
• Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
  Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
  Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

• Work involves moving through a store with bright lights and loud music, and sometimes sitting for extended periods
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
• Work will involve moving boxes weighing up to 30 lbs (13.6 kg)