Questronix

Integrates IT systems for Philippine enterprises

Command Center Specialist

IT OperationsConfirmed live in the last 24 hours

Full-timeOrtigas Center, Pasig, Metro Manila, Philippines$18k - $25k

About the Job

Requirements

Strong analytical and planning skills.
Good communication and presentation skills.
Excellent problem-solving skills.
A Bachelor of Science in Information Technology or any IT-related course.
Above-average customer service skills.
Excellent attention to detail and accuracy.
Willingness to be deployed onsite in Ortigas.

Responsibilities

Escalate alarms according to the agreed escalation matrix when events are detected in Tier 1, 2, and 3 systems and customer-facing applications.
Monitor and report the daily, weekly, and monthly availability and performance of Tier 1, 2, and 3 systems.
Open an incident record or ticket when an event trend indicates a potential issue.
Enroll and integrate new systems, applications, or business processes entering production into existing monitoring tools and add them to the current monitoring scope.
Perform other tasks related to technologies used to build the services as assigned.

Command Center Specialist

Questronix Corporation · Ortigas Center, Philippines (Hybrid) · Full-time · Posted 2023-12-27

Salary: unknown currency 18,000–25,000

Workplace: hybrid

Description

• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications

• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis

• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue

• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope

• Other technologies related to building the services may also be assigned

Requirements

Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
BS IT graduate or any IT-related course;
Must possess above average customer service skills;
Must have excellent attention to detail and accuracy;
Willing to be deploy in Ortigas (Onsite)

Apply

Apply at Questronix Corporation

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 1987

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