Technical Writer

Job Summary:

We areseekinga highly skilled and motivatedtechnical writerto join our Technical Publications team. In this role, you will create, manage, andmaintainhigh-quality technical documentation that enables customers, partners, and internal teams to effectively use and understand HPE Networking products and solutions. You will work closely with engineering, product management, and other cross-functional teams to translate complex technical concepts into clear, concise, and user-friendly content that aligns with our commitment to innovation and customer success.

What you will do :

KeyResponsibilities:

• Develop andmaintaincomprehensive technical documentation, including user guides, release notes, configuration manuals,deploymentguides, hardware installation guides, hardware reference documentation, and platform-specific quick start guides.

• Create andmaintaindocumentation for networking hardware products, including physical specifications, port configurations, LED indicator references, mounting instructions, cabling guidelines, and hardware troubleshooting procedures.

• Collaborate with subject matter experts (SMEs) and engineers to gather information and ensure accuracy and completeness of content.

• Translate complex technical concepts into clear and concise language that is accessible to a range of audiences, including IT professionals and non-technical users.

• Develop and edit high-quality hardware content usingMadCapFlare,Adobe FrameMaker, and Adobe InDesign.

• Develop and edit high-quality hardware diagrams, product illustrations, and visual assets usingAdobe Illustratorand Adobe Photoshopto enhance documentation clarity and usability.

• Manage documentation projects, including planning, content development, reviews, and publishing, while adhering to deadlines and quality standards.

• Stayup to dateon HPE Networking products, hardware platforms,andtechnologies to ensure documentationisaccurate.

• Partner with other writers and SMEs to share context, align on standards, and keep content consistent across deliverables.

Workflow Clarity (How Work Comesinand Gets Published):

• Work intake will be driven by product feature changes, bug fixes, and documentation gapsidentifiedthrough the Ask AI chatbot (plus input from Engineering, Product Management, Support, and other stakeholders).

• You will triage requests, confirm the source of truth (for example: requirements, design docs, tickets, release notes,hardware specifications,or SME confirmation), and propose the doc update approach (what to change, where, and why).

• You will draft and edit updates in Markdown in a Git-based workflow (branch/PR), coordinate reviews with SMEs, and iterate quickly based on feedback.

• You willvalidatechanges for accuracy and completeness, follow established style/standards, and ensure updates are ready for publish in a continuous/rapid release environment.

• For Ask AI–identifiedgaps, you will verify the gap, update the underlying documentation, and (when applicable) confirm that the chatbot experience improves after publication.

What you need to bring:

Qualifications:

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field (or equivalent experience).

• Minimum of 5+ years of experience as a technical writer, withdemonstratedexpertisein the networking, IT, or technology industry.

• Proven experience documenting networking hardware products, including switches, routers, access points, gateways, controllers, or similar infrastructure equipment. Familiarity with hardware specifications, physical installation procedures, and platform lifecycle documentation isrequired.

• Proven ability to write for technical audiences, such as network engineers, system administrators, andsoftwaredevelopers.

• Strong understanding of Docs-as-Code principles;proficiencywriting in Markdown.

• Experience with documentation authoring tools (for example, Oxygen XML Author,MadCapFlare, or similar).

• Proficiencywith Adobe FrameMaker for structured and long-form technical document authoring and production.

• Proficiencywith Adobe InDesign for creating polished, layout-intensive documentation such as quick start guides, and print-ready hardware documentation.

• ProficiencywithAdobe Illustratorfor editing, annotating, andoptimizingproduct images, hardware photographs, screenshots, and technical illustrations for use in documentation.

• Familiaritywith Adobe Photoshopis a nice to have but notrequired.

• Experience with Git-based version control. Familiarity with content management systems (CMS) is a plus.

• Familiarity with static site generators (for example, Jekyll or similar).

• Exceptional collaboration skills.and a keen eye for detail.

• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.

• Familiar with Agile development methodologies and the ability to work effectively within cross-functional teams.
• Self-motivated, witha strong senseof ownership and accountability for delivering high-quality documentation.
• Demonstrated experience or familiarity with leveraging AI tools and technologies to enhance documentation workflows, improve content accuracy, and streamline content creation processes.

Preferred Qualifications: