Social Intelligence Analyst
Nestle
Social Intelligence Analyst
Nestle
Global branded foods and beverages producer
Position Snapshot
Location: Braga/Lisbon (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
Languages: Fluent in English and Italian
Social Listening Experience
About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
Social Intelligence Analyst leads execution and coordination of analytical workstreams, ensuring high-quality interpretation, consistency, and reliability of outputs across assigned projects.
A day in the life of...
Data Processing & Structuring
- Resolve complex classification and taxonomy challenges.
- Integrate multiple structured datasets into coherent analytical foundations.
Monitoring & Signal Detection
- Identify systemic patterns, cross-market developments, and emerging risks.
- Validate interpretation of complex signals.
Reporting & Output Generation
- Produce advanced analytical reports requiring synthesis across multiple sources.
- Deliver presentations and executive-ready outputs.
Quality Assurance
- Review deliverables prepared by other analysts and ensure first-time-right quality.
- Improve reporting standards.
Stakeholder Interaction
- Manage stakeholder engagements and translate business questions into analytical outputs.
- Support project scoping and prioritisation.
Coaching & Knowledge Sharing
- Mentor analysts and contribute to capability development.
- Support development of operational guidance and best practices.
What will make you successful
- University degree in Marketing, Communications, Business, Media, Data, Psychology, Journalism or related field
- Strong analytical mindset and attention to detail
- Ability to work with structured and unstructured datasets
- Strong written and verbal communication skills
- Proficiency in English and Italian
- Ability to manage tasks and deadlines in structured operational environments
- Familiarity with digital ecosystems and social media platforms
- Proficiency in MS Office (Excel, PowerPoint, Word) or equivalent tools
- Familiarity/proficiency in social listening or digital analytics platforms (e.g., Brandwatch, Talkwalker, Sprinklr, Meltwater, etc.)
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Development of expertise in Nestlé’s Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career
Nestlé manufactures and markets branded foods, beverages, pet care, and nutrition products in about 185 countries. Its products are produced at scale and distributed through retail, foodservice, and direct-to-consumer channels, backed by a global R&D network. Distinctive factors include its enormous global footprint, a diversified lineup from coffee to pet care to infant nutrition, and the combination of retail plus professional channels. Its goal is to provide reliable, high-quality nutrition to people worldwide while advancing nutrition science through its research and brands.
Explore more opportunities at Nestle