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Abaka AI

AI data lifecycle and annotation platform

Compliance Project Associate

Regulatory Compliance & EthicsPosted on Nov 12
Full-timeMountain View, CA, USAHybrid

About the Job

Requirements

  • Experience in compliance operations, trust and safety, project support, quality assurance, or another role involving record review and sensitive information.
  • Strong attention to detail and sound judgment to reconcile information across systems, distinguish warning signals from confirmed issues, and recognize when to escalate.
  • Clear, tactful written communication to ask trainers about sensitive discrepancies and summarize cases for project leads.
  • Proficiency with spreadsheets for matching records, checking discrepancies, and tracking cases.
  • Strong organizational skills and ability to manage competing priorities and follow cases through to resolution across multiple campaigns.

Responsibilities

  • Verify that trainers meet campaign-specific identity, location, confidentiality, and onboarding requirements before receiving project access.
  • Review Persona verification results and follow the approved process for identity or network flags, including VPN and proxy alerts requiring additional context.
  • Audit Hubstaff time entries against task assignments, submission records, and approved training hours; investigate discrepancies and coordinate corrections with Project Operations.
  • Contact trainers privately when clarification is needed, explain the specific issue, ask focused questions, and communicate next steps respectfully.
  • Maintain a case tracker containing evidence reviewed, trainer response, open questions, decision owner, and final outcome; handle personal information in approved systems and limit access to those who need it.
  • Escalate unresolved or time-sensitive cases to the Compliance Lead, particularly when a decision could affect a trainer's access or payment, and coordinate approved follow-up with the relevant team.
  • Prepare concise reports on open cases, resolution times, and recurring issues; flag patterns indicating unclear instructions or platform errors and help update standard operating procedures and trainer guidance.

Desired Qualifications

  • Familiarity with Airtable, Slack, Persona, or Hubstaff.
  • Experience supporting AI data operations or a global contractor workforce.
  • Proficiency in an additional language, helpful when working with multilingual trainer communities.

About the Company

Abaka AI

AI data lifecycle and annotation platform

Abaka AI helps companies build AI by handling data and infrastructure for large-scale AI systems. It offers end-to-end data processing across the AI data lifecycle, including data collection, cleaning, annotation, training support, and model evaluation for multimodal data. Its Abaka Forge Platform uses AI-driven pre-labeling and automation, plus a network of over one million annotators and multi-tier verification to ensure quality, and it also provides embedded data professionals to support client workflows. The company aims to deliver scalable, well-labeled training data for models like large language models and other AI systems, serving sectors such as automotive AI, generative AI, and embodied AI.

Company size
201-500
Company stage
Early VC
Total funding
$8M
Headquarters
Palo Alto, CA
Founded
2019

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