Honor Health

Nonprofit healthcare system providing comprehensive care

Representative - Admissions Services

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timePhoenix, AZ, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least 6 months of experience in a medical office, hospital registration, business, banking, medical insurance office, or customer service is required.

Responsibilities

Admit clients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating admission, discharge, and transfer systems.
Greet patients and the public, provide information courteously and professionally, comply with HIPAA and confidentiality standards, and respond to questions and concerns empathetically and professionally.
Process preregistered accounts and complete registration and admissions information by obtaining patient demographic, insurance, financial, and medical information in accordance with revenue cycle criteria.
Obtain required signatures on medical, financial, and compliance documents and prepare supporting paperwork, including patient identification bands, in accordance with patient identification policies.
Scan appropriate documents into electronic medical and financial records, including patient identification, insurance cards, advance directives, conditions of admission, financial agreements, physician orders or scripts, and other pertinent paperwork.
Adhere to third-party payer requirements, including Medicare, Medicaid, managed care, Blue Cross, and commercial plans; verify insurance eligibility and coverage; execute insurance notification procedures; obtain prior authorization; initiate required insurer notifications; and check medical necessity and follow the appropriate procedures.
Inform a supervisor or lead of unique situations and problem accounts.
Request and accept payments for account balances at admission or discharge, including copayments, deductibles, coinsurance, and prepayments for uninsured or underinsured patients.
Collaborate with the multidisciplinary healthcare team to support patient satisfaction and maximize reimbursement.
Help with department training when needed.

Desired Qualifications

One year of experience at a medical office or another hospital or nursing home facility is preferred.

Primary City/State:

Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027

Category:

Patient Services

Shift:

Night

Department:

Registration Admitting




Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

ESSENTIAL FUNCTIONS

Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required
1 year experience at a medical office or other hospital/ nursing home facility. Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career.

About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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