Tour Ambassador

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.

Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

#PGH-MI

What you will have an opportunity to do:

The Tour Ambassador is responsible for providing engaging, informative, and memorable guided tours of The Mission Inn Hotel & Spa and its historic property. This position serves as an enthusiastic ambassador of the hotel, its architecture, history, traditions, and legacy while delivering exceptional guest service.

The Tour Ambassador creates an enjoyable and welcoming experience for guests by sharing fascinating stories, historical facts, architectural details, and unique features of the property in an engaging and professional manner. The ideal candidate is passionate about hospitality and history, comfortable speaking to groups, and able to connect with guests from diverse backgrounds.

Essential Duties & Responsibilities

• Conduct engaging and informative tours of The Mission Inn Hotel & Spa for hotel guests, visitors, groups, and special guests.
• Provide accurate information regarding the hotel's history, architecture, artwork, collections, traditions, and notable features.
• Present historical information in an entertaining, conversational, and easy-to-understand manner.
• Create a warm and welcoming atmosphere while representing the Mission Inn's heritage and reputation for exceptional hospitality.
• Adjust tour presentations based on the size, interests, age, and needs of the group.
• Answer guest questions professionally and accurately or direct guests to the appropriate department when additional information is required.
• Maintain a strong working knowledge of the hotel's history, facilities, restaurants, accommodations, events, and guest amenities.
• Highlight significant architectural and historical details throughout the property.
• Ensure tours are conducted according to established schedules and hotel standards.
• Maintain awareness of guest safety and follow all hotel safety procedures while conducting tours.
• Monitor tour groups and ensure guests remain together and follow designated tour routes and property guidelines.
• Communicate professionally with guests, hotel colleagues, management, and outside visitors.
• Work closely with the Front Office, Concierge, Sales, Events, and other departments to support the overall guest experience.
• Promote the hotel's amenities, services, dining outlets, and special events when appropriate.
• Represent The Mission Inn Hotel & Spa with professionalism, enthusiasm, and pride at all times.
• Maintain a polished, professional appearance consistent with hotel standards.
• Assist with special tours, VIP visits, historical presentations, group functions, and other property-related activities as assigned.
• Stay current on changes, renovations, exhibits, events, and other developments that may affect tour content.
• Report maintenance concerns, safety issues, guest concerns, or unusual activity observed during tours to the appropriate department.
• Perform other duties and responsibilities as assigned by management.

Qualifications

Education & Experience

• High school diploma or equivalent preferred.
• Previous experience in hospitality, tourism, museums, education, customer service, public speaking, or a related field preferred.
• Knowledge or interest in local, California, or Mission Inn history is highly desirable.
• Previous tour guide or public speaking experience is a plus.

Required Skills & Abilities

• Excellent verbal communication and storytelling skills.
• Comfortable speaking confidently in front of individuals and groups.
• Strong interpersonal and customer service skills.
• Ability to engage guests and create a memorable experience.
• Ability to learn and accurately communicate a substantial amount of historical and property information.
• Strong attention to detail.
• Professional appearance and demeanor.
• Ability to remain composed and courteous when answering difficult or unexpected questions.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to adapt presentations to different audiences and situations.
• Ability to walk and stand for extended periods of time.
• Ability to work flexible schedules, including weekends, holidays, and special events as required.

Guest Service Expectations

The Tour Ambassador is expected to consistently demonstrate the hospitality standards of The Mission Inn Hotel & Spa by:

• Greeting guests warmly and professionally.
• Demonstrating genuine enthusiasm for the property and its history.
• Anticipating and responding to guest needs.
• Creating a personalized and memorable experience whenever possible.
• Protecting the integrity and reputation of the Mission Inn brand.
• Treating all guests and colleagues with courtesy, respect, and professionalism.

Physical Requirements

• Ability to stand and walk for extended periods throughout the property.
• Ability to navigate stairs, hallways, outdoor areas, and other areas included in tour routes.
• Ability to speak clearly and project one's voice to groups of varying sizes.
• Ability to work in both indoor and outdoor environments.
• Ability to occasionally lift or carry light materials or equipment associated with tours and presentations.

Work Environment

The Tour Ambassador works throughout the historic property of The Mission Inn Hotel & Spa and may interact with hotel guests, visitors, tour groups, VIPs, and colleagues from various departments. The position may require working in busy guest areas, public spaces, outdoor areas, and during special events.

What are we looking for?

Compensation:

$16.90

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$16.90

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.