Digital Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst with API Design experience within the financial or banking industry to join our growing team. The Business Analyst will be responsible for bridging the gap between business needs and technology solutions. You will collaborate with product owners, technical teams, and other stakeholders to support the definition, documentation, and successful implementation of APIs that drive our digital services and connect with external partners. The ideal candidate will have strong analytical capabilities, excellent communication skills, and a proven track record with desire to grow their expertise.

Roles & Responsibilities:

• Requirements Elicitation & Analysis:
  • Translate high-level business objectives into detailed functional and non-functional requirements, use cases, user stories, process flows, and data models incorporating an API driven solution.
  • Conduct comprehensive gap analysis between current and future state processes and document use cases, user stories, and data flow diagrams incl API based flow.
  • Prioritize requirements based on business value, technical feasibility, and strategic alignment.
  • Support the identification of required API capabilities, data elements (payloads), and interaction patterns.
• Solution Design & Development Support:
  • Collaborate with technical teams (developers, architects, QA) to design and propose effective technology solutions that meet business needs with API Integrated.
  • Act as a liaison between business stakeholders and technical teams throughout the project lifecycle.
  • Participate in solution & API design reviews and provide input on technical specifications.
  • Support the development team during the build phase by clarifying requirements and addressing questions.
  • Help create and maintain API specifications using relevant tools and standards (e.g., Open API/Swagger) and ensure its accurate, clear, and supports both internal and external consumers.
• Testing & Quality Assurance Support:
  • Develop and execute test plans, test cases, and user acceptance testing (UAT) scripts to ensure solutions meet business requirements and are of high quality.
  • Coordinate UAT sessions with business users and manage defect tracking and resolution.
  • Assist in defining test scenarios and reviewing test cases for APIs to ensure they meet specified requirements.
  • Support User Acceptance Testing (UAT) processes for API-driven features.
• Documentation & Communication:
  • Create and maintain clear, concise, and comprehensive documentation, including business requirements documents (BRDs), functional specifications, process maps, and user manuals.
  • Communicate complex information effectively to both technical and non-technical audiences.
  • Prepare and deliver presentations to stakeholders on project status, findings, and recommendations.
• Process Improvement:
  • Identify and recommend opportunities for process optimization, efficiency gains, improvement in API definition and delivery.
  • Contribute to the continuous improvement of business analysis practices related to APIs.

Qualifications:

Experience

• 6 years of experience as a Business Analyst into Software development or IT projects.
• Experience or strong foundational knowledge within the financial services or banking industry is a plus.
• Some exposure to API concepts (e.g., understanding of what an API is, how it's used) is required.
• Experience with both Waterfall and Agile (Scrum, Kanban) methodologies.

Required Skills

• Business Analysis Fundamentals: Solid understanding of business analysis principles and methodologies.
• Requirements Documentation: Ability to clearly and concisely document functional and non-functional requirements.
• Analytical Thinking: Strong analytical and problem-solving skills, with attention to detail.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Negotiation and Analytical skill to navigate unstructured problems and define solutions, Collaborative and team player, ensuring overall business success
• Collaboration: Proven ability to work effectively in a team-oriented, collaborative environment.
• Problem-Solving: Proactive in identifying issues and seeking solutions.
• Tool Proficiency: Familiarity with requirements management tools (e.g., Jira, Confluence) and Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Basic API Understanding: Conceptual understanding of web APIs (e.g., REST, JSON) and how they facilitate system integration.
• Organization skills: Able to manage disparate tasks, project plans and ad-hoc teams without solid lines of authority. Ability to handle multiple demands
• Actively participate in the training process to improve your skills, knowledge of software & Citi applications.

• Good understanding of technology stack, solution skills, Backlog management of data integrity and accuracy issues, process and roles in Agile development.

Preferred Skills (Nice-to-Have)

• Experience with banking/Finance industry software or systems
• Knowledge of SQL for data querying and analysis.
• Experience with data visualization tools and data modeling concepts (e.g., Tableau, Power BI).
• Understanding of UX/UI principles and Experience using tools like Postman for API testing.
• Familiarity with API specification tools (e.g., OpenAPI/Swagger).
• Exposure to Agile development methodologies (Scrum, Kanban).

Education:

• Bachelor’s degree in information technology, Computer Science, or a related field.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Digital Software Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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