Member Payment ACH Specialist

Description

Role: This position provides timely and accurate support, with a friendly and positive attitude, to internal and external customers both verbally and in writing; process various member transactions such for ACH; such as ACH Origination, ACH file daily processing and exceptions, ACH Unauthorized- WSUD in an accurate and timely manner. Serve as a primary backup for one or more key department functions. Provide support s needed to assist with training new employees in department.

Major Duties and Responsibilities

• Receive and respond to branch staff, administrative staff, and member requests to resolve account issues.
• Process daily ACH files and exceptions
• Process ACH set up/delete/change requests 
• Process ACH disputes through WSUD and unauthorized credit
• Process ACH Stop Payment requests
• Process internal ACH transactions IE; dealer charge backs and/or one off SPECIAL PULLS 
• Process various member ACH account postings and adjustments to ensure accounts are current and minimize loss potential.
• Perform other department duties as assigned including, but not limited to, training, procedure review/revision and audit documentation gathering

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Requirements

Experience/Education/Certifications/Licenses

• Minimum high School degree or equivalent
• AAP accreditation and/or willingness to obtain AAP within 1 year of hire  
• Minimum 2 - 3 years experience in a credit union, preferred
• Minimum 1-2 years experience working with ACH processing products 

Demonstrated Knowledge

• Microsoft Office
• Ability to:
• Give and obtain information, as well as advise or refer as needed
• Complete simple math skills
• Understand banking computer systems
• Enter data with a high level of accuracy
• Document

Communication Skills

Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; lift up to 20 lbs 

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $31.93-$35.00. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.