Member Service Representative
CoxHealth
Member Service Representative
CoxHealth
Hospital network with clinics and ERs
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807




Department:
1752 CHP Member ServicesScheduled Weekly Hours:
40Hours:
8am-5pmWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. The MSR’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations. This individual will be proficient in multiple lines of business, for example Medicare, group, and Individual Marketplace, translating health care related terminology into effective verbal or written communication for the end user to comprehend. In addition to addressing the caller professionally and properly, the MSR will need to document details of the interaction within the database, including any additional action steps taken as follow up.Education: ▪ Required: High School Diploma or Equivalent Experience: • Experience working in a customer service focused industry strongly desired. • Health Care/Insurance environment preferred. • Experience working in a call center preferred. Skills: ▪ Excellent verbal and written communication skills. ▪ Able to work independently and collaboratively in teams. ▪ Self starter. Licensure/Certification/Registration: ▪ N/ACoxHealth operates as a regional health system with six hospitals, more than 80 clinics, five emergency rooms, and about 13,000 employees across southwest Missouri. It delivers a wide range of medical treatments and services through its network, coordinating primary, specialty, urgent, and hospital-based care to meet patient needs. The system’s care works by connecting hospitals, clinics, and ERs under one network to provide consistent, accessible health services and care pathways for patients. CoxHealth differentiates itself by being the area leader in health care and community involvement, leveraging a large regional footprint and a strong commitment to community health as part of its mission. Its goal is to improve the health of the communities it serves and to be the best for those who need care.
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