General information
City: Sumner
State: Washington
Hospital Name: Sumner Veterinary Hospital
Job Type: Support Staff
Description & Requirements
Client Service Representative
Busy Veterinary Hospital -- General Practice, Emergency, Grooming, Daycare & Lodging
Do you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.
As first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.
What You'll Do
- Greet clients and patients warmly and professionally
- Create a welcoming, positive, and compassionate experience for every visitor
- Answer multi-line phones and manage appointment scheduling
- Assist clients with questions regarding services, medications, and hospital policies
- Process payments and maintain accurate client records
- Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
- Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
- Manage multiple priorities while maintaining attention to detail
- Support hospital operations during busy and high-pressure situations
- Help foster a positive, collaborative, and fun workplace culture
Who We're Looking For
- Outstanding client service and communication skills
- Genuine passion for building relationships with clients and their pets
- Ability to remain calm, professional, and compassionate under pressure
- Strong multitasking and organizational abilities
- Team-oriented attitude with a willingness to help wherever needed
- Positive energy and solution-focused mindset
- Comfortable working in a fast-paced environment with frequent interruptions
- Experience in veterinary medicine, healthcare, hospitality, retail, or customer service a preferred
- Basic computer skills and ability to learn veterinary software system
Why You'll Love Working Here
- Be part of a team that genuinely enjoys working together
- Opportunities for growth and professional development
- Work in a dynamic environment where no two days are the same
- Make a meaningful difference in the lives of pets and their people
Compensation & Benefits
- Compensation
- Base Hourly Rate of $18-$21 DOE
- Eligible for periodic bonus
- Benefits
- Medical, Vision, Dental
- 401(k)
- Health Savings Account
- Paid Time Off, Sick Time, Holiday Pay
- Employee Discounts
- Allowances