Sourcer
Serval
Sourcer
Serval
Builds AI agents that resolve IT help desk requests
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Sourcer at Serval, you'll build and own our talent pipeline strategy from the ground up, spanning both technical and non-technical functions. You'll design and execute creative, high-impact sourcing initiatives that help us scale quickly while maintaining a high talent bar. This role is perfect for someone who thrives on the hunt—combining market expertise, strategic thinking, and creativity to proactively identify and engage top talent before roles are even open.
You'll be a crucial partner across the organization, collaborating closely with hiring managers in engineering, go-to-market, operations, and beyond to deeply understand talent needs and build diverse, high-quality pipelines. We're looking for a builder who's energized by research, relationship-building, and pioneering new ways to find exceptional people.
Build & Execute Sourcing Strategies: Develop creative, multi-channel sourcing strategies across both technical and non-technical functions, continuously iterating based on data and market signals.
Understand Hiring Needs: Partner with hiring managers across teams to develop accurate candidate profiles, map relevant talent markets, and prioritize pipeline efforts.
Engage Top Talent: Proactively identify, research, and reach out to passive candidates through LinkedIn, communities, events, referrals, and unconventional channels.
Collaborate Cross-Functionally: Work closely with recruiters and hiring managers to ensure pipeline quality, share market insights, and align sourcing efforts with broader talent strategy.
Build & Maintain Sourcing Infrastructure: Select and integrate tools like Juicebox, LinkedIn Recruiter, and Wrangle to enable a scalable, data-driven sourcing process.
Champion Data-Driven Sourcing: Track and report key pipeline metrics—outreach rates, response rates, conversion rates—to identify what's working and continuously improve.
Stay Ahead of Talent Trends: Keep a pulse on emerging sourcing tools, platforms, and best practices to stay competitive across both technical and non-technical talent markets.
Sourcing experience in a fast-paced environment or B2B SaaS company, with demonstrated success sourcing across both technical and non-technical roles.
Breadth of Scope: Comfortable building pipelines for a wide range of profiles—engineers, product managers, salespeople, operators, and more.
Technical Aptitude: Familiarity with engineering roles and tech stacks, with the ability to engage credibly with technical candidates and understand what makes them tick.
Proven Track Record: Demonstrated success building high-quality pipelines, engaging hard-to-reach passive candidates, and supporting closures of top-tier talent.
Self-Motivated & Adaptable: Thrives in ambiguity and fast-moving environments—able to manage multiple searches simultaneously while maintaining quality and focus.
Strong Communication Skills: Skilled at crafting compelling outreach, articulating the Serval story, and building genuine relationships with candidates over time.
Analytical Mindset: Comfortable using data to assess pipeline health, surface insights, and refine sourcing approaches.
Previous experience as an early sourcer at a startup or high-growth company.
Hands-on experience with tools like Juicebox, LinkedIn Recruiter, or Wrangle.
Experience building talent communities or passive candidate nurture programs.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval builds AI agents that handle employee requests for corporate IT teams, such as unlocking laptops, granting app access, and onboarding or offboarding staff, and it extends the same automation to HR, finance, and legal teams. Employees ask for help in work chat tools such as Microsoft Teams, where its help desk agent answers questions or runs a workflow that an admin has approved. Admins describe a process in plain English and Serval turns it into a working automation, while the platform also tracks tickets, incidents, changes, and company hardware and software. Companies pay a single platform fee for the software. Serval was founded in 2024 and is based in San Francisco.
Explore more opportunities at Serval