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Western Digital

Makes hard drives for cloud and AI data centers

Technician 5 - Engineering

Inspection & TestPosted on Nov 11
Full-timeShenzhen, Guangdong Province, ChinaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in a science or engineering discipline is required; relevant fields include electronic engineering, mechanical engineering, materials science, automation, and computer science.
  • English proficiency at CET-4 level or above is required to understand English technical documents, read customer emails, and communicate orally at a basic level.
  • Applicants should be proactive, responsible, detail-oriented, willing to learn, collaborative, and have good communication skills and customer awareness.

Responsibilities

  • Monitor product quality, identify and handle issues, analyze data, and support the introduction of AI.
  • Collect and process customer feedback and quality complaints, record issue descriptions and customer needs, conduct initial confirmation with customers, and coordinate communication between customers and internal teams.
  • Assist with investigations of customer quality issues at customer sites, collect related product samples and data, record findings and test results, and help prepare site reports.
  • Track customer quality issues, update the issue-tracking database, help prepare customer feedback reports, and ensure customers receive timely updates.
  • Prepare supporting data for customer quality reports, organize test results and analysis data, assist in writing quality analysis documents, and maintain customer quality records and history.
  • Participate in customer quality review meetings by taking notes and providing data support, help organize improvement suggestions and action items, track implementation of improvement measures, and support customer satisfaction improvement.

Desired Qualifications

  • An interest in sports and good physical fitness.
  • Customer service or customer communication experience.
  • Familiarity with basic quality management system concepts.
  • Experience with data analysis or office software.
  • Manufacturing internship experience.
  • English proficiency at CET-4 level or above.

About the Company

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Western Digital

Makes hard drives for cloud and AI data centers

Western Digital, which goes by WD, designs and makes hard disk drives, mostly the high-capacity models that cloud and AI data centers use to store huge amounts of data cheaply. In 2013, its HGST unit shipped the first helium-filled hard drives, which fit more disks into each drive and use less power. Its drives store data on stacks of spinning magnetic disks, and the lineup runs from Ultrastar data center drives to WD Red and WD Purple drives for home servers and security cameras. WD makes its money selling these drives to cloud companies, PC makers, and retail shoppers. Western Digital was founded in 1970 and is based in San Jose, California, and in 2025 it spun off its flash memory business as Sandisk.

Company size
10,001+
Company stage
IPO
Headquarters
San Jose, CA
Founded
1970

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