Full-Time

Customer Support Specialist

Posted on 4/23/2024

Truework

Truework

51-200 employees

Automated employment and income verification platform

Financial Services
Data & Analytics

Mid

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • Minimum 2 years of experience providing technical support in a high-volume call center or similar environment
  • Excellent verbal and written communication skills
  • Strong organizational and efficiency standards
  • Ability to troubleshoot complex technical issues
  • Resilient and calm under pressure
  • Highly disciplined and able to multitask
  • Adaptable and motivated with a strong work ethic
  • Prioritization of security in personal and professional life
Responsibilities
  • Resolve high volumes of inbound tickets via phone, email, and chat
  • Troubleshoot complex technical issues and provide clear solutions to customers
  • Engage in proactive customer outreach initiatives
  • Adhere to internal procedures for exceptional customer service and compliance
  • Communicate effectively with internal teams and customers
  • Escalate ambiguous issues to appropriate teams for resolution
  • Continuous improvement of income and employment verification process

Truework offers a customizable platform for income and employment verification, utilizing multiple verification methods and intelligent orchestration to maximize speed and coverage. The platform simplifies and automates verification workflows, providing transparency and control over sensitive employee data for faster approvals in financial transactions.

Company Stage

Series C

Total Funding

$178.9M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

6%

2 year growth

-18%
INACTIVE