Consultant Service & Quality
About the job
- Completed commercial vocational training or a comparable qualification.
- Initial practical experience in a customer-oriented, service-oriented, or administrative role.
- Strong customer and service orientation.
- Structured, careful, and independent working style.
- Confident use of Microsoft Office.
- Very good German skills and good English skills.
- Ensure quality standards for job advertisements.
- Review published job advertisements for technical and content errors.
- Categorize job advertisements and maintain relevant search criteria.
- Communicate quality standards and support customers in implementing them.
- Create, edit, and publish job advertisements.
- Maintain company profiles and customer master data.
- Provide first-level customer support.
- Handle inquiries about Hiring as a Service by telephone, email, and live chat.
- Support job seekers with questions about using the platform.
- Perform administrative tasks, such as user administration and usage statistics.
- Initial customer-service experience and experience using CRM systems such as Salesforce.
About the company
StepStone provides a global recruitment platform that uses artificial intelligence and autonomous matching to connect jobseekers with suitable job opportunities. The system relies on conversational AI to guide users to roles that fit their skills and preferences, simplifying the application process. Employers gain subscription-based access to a technology-driven hiring platform that helps them attract and hire top talent across industries. StepStone differentiates itself through its AI-powered, autonomous matching capabilities and a seamless, chat-guided experience designed for a wide range of clients, from small businesses to large enterprises. The company aims to improve talent acquisition in a shrinking global workforce by making both jobseekers and employers more successful.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$22M
Headquarters
Düsseldorf, Germany
Founded
1996
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Simplify's Take
What believers are saying
- Fee-related earnings rose 30% in August 2026, showing operating leverage.
- Infrastructure secondaries closed August 2026 at $1.7 billion across fund and separate accounts.
- Institutional ownership reached 55.54%; RBC upgraded STEP on September 12, 2026.
What critics are saying
- August 6, 2026 earnings missed EPS and revenue estimates; shares fell afterward.
- The business still depends on fundraising; if inflows stall, fee growth slows sharply.
- Shareholder-claims firms still target StepStone; governance fights can distract management through 2026.
What makes The Stepstone Group unique
- StepStone’s 2026 scale spans $233 billion AUM and $652 billion AUA.
- Its secondaries, co-investments, and credit platform diversify revenue beyond plain fund management.
- SCOF II closed April 2026 with $1.58 billion, proving institutional fundraising power.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Hybrid Work Options
Gym Membership
Commuter Benefits
Employee Referral Bonus
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