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The Stepstone Group

AI-powered recruitment platform with autonomous matching

Consultant Service & Quality

Customer SupportConfirmed live in the last 24 hours
Full-timeDüsseldorf, Germany€38k - €41k /yr

About the Job

Requirements

  • A completed commercial vocational training or a comparable qualification is required.
  • Some practical experience in a customer-oriented, service-oriented, or administrative role is required.
  • Strong customer and service orientation is required.
  • A structured, careful, and independent working style is required.
  • Confident use of Microsoft Office is required.
  • Very good German skills and good English skills are required.

Responsibilities

  • Ensure the company's quality standards for job advertisements.
  • Review published job advertisements for technical and content errors.
  • Categorize job advertisements and maintain relevant search criteria.
  • Communicate quality standards to customers and support their implementation.
  • Create, edit, and publish job advertisements.
  • Maintain company profiles and customer master data.
  • Provide first-level support to customers.
  • Handle Hiring as a Service inquiries by telephone, email, and live chat.
  • Assist job seekers with questions about using the platform.
  • Perform administrative tasks, including user management and usage statistics.

Desired Qualifications

  • Initial experience in customer service and working with CRM systems, such as Salesforce.

About the Company

The Stepstone Group

AI-powered recruitment platform with autonomous matching

StepStone provides a global recruitment platform that uses artificial intelligence and autonomous matching to connect jobseekers with suitable job opportunities. The system relies on conversational AI to guide users to roles that fit their skills and preferences, simplifying the application process. Employers gain subscription-based access to a technology-driven hiring platform that helps them attract and hire top talent across industries. StepStone differentiates itself through its AI-powered, autonomous matching capabilities and a seamless, chat-guided experience designed for a wide range of clients, from small businesses to large enterprises. The company aims to improve talent acquisition in a shrinking global workforce by making both jobseekers and employers more successful.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$22M
Headquarters
Düsseldorf, Germany
Founded
1996

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