Customer Service Representative

Job Description

ABOUT
THE JOB
 

You got game? You got spring in your step? You want the best
job in the world! And schedules that work with you, not against you? That's
right, we live to beat the rush and make it possible to make, bake or take
pizzas during the hungry hours of the day and night, part or full time. You'll
have plenty of time left over for school, hanging with your friends, or
whatever. Sound good? Even if you just need a second job for some extra cash,
Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with
personality and people skills. We're growing so fast it's hard to keep up, and
that means Domino's has lots of ways for you to grow (if that's what you want),
perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or
supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery
drivers and today are successful Domino's franchise owners. From customer
service representative to management, General Manager to Manager Corporate
Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize
the unique talents and contributions of all individuals. To create an
environment where all team members, because of their differences, can reach
their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take
pride in Domino's Pizza! Being the best pizza delivery company in the world
requires exceptional team members working together. At Domino's Pizza, our
people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

Operate all equipment.

Stock ingredients from delivery area to storage, work area,
walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and
co-workers to process orders both over the phone and in person.

Essential
Functions/Skills

Ability to add, subtract, multiply, and divide accurately
and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process
orders. Motor coordination between eyes and hands/fingers to rapidly and
accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch
screen.

Work Conditions

EXPOSURE TO

Varying and sometimes adverse weather conditions when
removing trash and performing other outside tasks.

In-store temperatures range from 36 degrees in cooler to 90
degrees and above in some work areas.

Sudden changes in temperature in work area and while
outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone. Near and mid-range vision
for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks,
work alone and with others, work under stress, meet strict quality control
standards, deal with people, analyze and compile data, make judgments and
decisions.

Qualifications

Additional Information

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking
surfaces include ceramic tile with linoleum in some food process areas.

Walking

Sitting

Stooping/Bending

Crouching/Squatting

Lifting

Bulk product deliveries are made twice a week or more and
are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies
weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves
up to 84 high.

Carrying

Occasionally, pizza sauce weighing 42 pounds is carried from
the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short
distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies.

Trays may also be pulled.

Climbing

Team members may navigate stairs or climb a ladder to change
prices on signs, wash walls, perform maintenance.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach forward when obtaining topping ingredients,
cleaning work surfaces, or answering phones.

Hand Tasks

Hand-Eye coordination is essential.

Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza
from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the
assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the
pizza cutter and pizza peel, and pizza boxes.

Machines, Tools,
Equipment, Work Aids

Team Members may be required to utilize pencils/pens,
computers, telephones, calculators, TDD equipment, pizza cutter and pizza pee