Patient Services Representative - Cantonese
About the job
- A high school diploma or GED and two years of work-related experience in a clinic setting, or an equivalent combination of education and experience.
- Ability to speak and write in Cantonese.
- Greet and register patients.
- Follow up on and carry out insurance verification and policy requirements, update system information, verify patients’ financial status, and provide fee information.
- Answer incoming phone calls and respond to patient calls about changing or rescheduling appointments, including when a provider is out.
- Collect and post payments as needed.
- Provide general information and assistance to visitors in the waiting room, including insurance limits and patient payment responsibilities.
- Schedule appointments and maintain the appointment reminder notification system for patients needing follow-up appointments.
- Rotate through various components, including Pediatrics, Radiology/Allied Health, adult services, the lobby, and ARC.
- Process patient referrals, explain procedures, and enter referrals into the electronic health records system.
- Follow up with no-show patients according to protocol.
- Provide patient information to nursing staff for medication refills.
- Review the inbox daily and respond to tasks and PTAs in the electronic health records system.
- Provide backup for other support-services functions as needed.
- Perform other duties required by the supervisor.
- Commitment to working in the Asian community.
- Familiarity with community health clinics and community health care.
About the company
Asian Health Services provides health, social, and advocacy support for people regardless of income, insurance, language, or culture. It runs primary care clinics and extends care beyond the clinic through community programs, aiming at whole patient health. Its offerings include prenatal wellness classes for expectant moms, IT classes for seniors, and monthly food distribution, all designed to reach people where they are. Unlike providers that focus only on clinical visits, Asian Health Services connects medical care with social and community services to address broader needs. The goal is to improve overall well-being and equity by making health and support services accessible to diverse communities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Oakland, California
Founded
1974
Get referred to Asian Health Services
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Simplify's Take
What believers are saying
- The 2026 patient services conference drew nearly 1,000 attendees, signaling strong community demand.
- Oakland City funding awarded AHS $200,000 for youth leadership programming in 2026.
- HRSA-backed dental residency and teaching center deepen recruitment and training pipelines now.
What critics are saying
- Federal Medicaid work requirements from 2027 threaten AHS patients' coverage retention.
- PACE center fundraising still shows 0% of a $15 million goal, delaying opening.
- AHS depends on public grants like $2.3 million county mobile vaccination funding; renewal risk remains.
What makes Asian Health Services unique
- Oakland-based AHS serves 50,000 patients in nine Asian languages, built since 1974.
- AHS runs California's first FQHC-based dental residency, starting July 2026 in San Leandro.
- AHS is building Alameda County's first integrated FQHC-based PACE center, opening 2027.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Health Savings Account/Flexible Spending Account
Commuter Benefits
Long-Term Disability Insurance
Wellness Program
Company News
Community investments support Stand for What's Right Award winners – 10 local organizations improving the well-being of Californians. OAKLAND, Calif., April 23, 2025 /PRNewswire/ -- Blue Shield of California today announced the winners of the health plan's Stand for What's Right Awards, recognizing 10 nonprofit organizations for their dedication to improving youth mental health and wellness. Blue Shield is also awarding $300,000 in total contributions to the 10 winners to help further their support for Oakland's youth. The recognition is in collaboration with Oakland Thrives, a nonprofit organization that brings together community leaders and policy makers to improve the well-being of Oakland's children, families, and communities
First of Five Short Films Chronicling Everyday Heroes in the AANHPI Community Premieres Friday, May 31, 2024SAN FRANCISCO, May 31, 2024 /PRNewswire/ -- To continue celebrating Asian American, Native Hawaiian, and Pacific Islander (AANHPI) Heritage, The Asian American Foundation (TAAF) debuts the third annual television special of TAAF Heritage Heroes, which is comprised of five short films profiling everyday people making a difference in the AANHPI community. This year's heroes include trailblazers in entrepreneurship and leaders in the fight against anti-Asian hate in the cities of New York, Los Angeles, Oakland, Houston, and Seattle.This year, viewers will find the award-winning special on Prime Video. The first film from Season 3, "Vision" featuring Sahra Nguyen, founder of Nguyen Coffee Supply, and directed by June Kim premieres today! Stream it here now. Also, catch up on Seasons 1 and 2 of Heritage Heroes on the series page .Season 3 of TAAF's Heritage Heroes streaming on Prime Video now. Post thisIn a world rid of hate, there is only vision, joy, empathy, solidarity, and love. In Heritage Heroes 2024, TAAF imagines and explores this world rid of anti-Asian hate in a series of films that center its opposing forces to highlight the resilience of our AANHPI community today