Trust & Safety Specialist
Content Moderation
Posted on 3/22/2024
INACTIVE
Strava

201-500 employees

Fitness tracker with social network features
Company Overview
Strava's mission is to connect athletes to what motivates them and help them find their personal best. The company builds a community-based fitness tracking app.

Company Stage

Series F

Total Funding

$151.9M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

24%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Risk & Compliance
Legal & Compliance
Requirements
  • 2+ years of experience in Trust & Safety, Abuse or Online Safety operations
  • Background in advocacy, crisis response, dispute mitigation, or emergency response management
  • Experience with moderating user-to-user communications and interactions
  • Fluent in Brazilian Portuguese, Italian, German, French, or Dutch
Responsibilities
  • Enforce Community Standards, Acceptable Use Policy, and internal policies for user-generated content and conduct
  • Produce high-quality responses to members daily
  • Advocate for product and process improvements based on user feedback
  • De-escalate sensitive safety situations with empathy and action-oriented support
  • Identify areas in policies that need refinement and collaborate to improve product or position on an issue
  • Effectively resolve policy violations between athletes escalated by the Community Management team
  • Work with the Community team to advocate for users in each market for their safety and customer support
  • Troubleshoot site issues, create bug reports, track updates, and communicate results to the team