Siloam Hospitals Group

Private hospital network and healthcare provider

Daily Worker - Call Center Operator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMampang Prapatan, South Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

Minimum education of SMA/SMK.
Experience as a call center or customer service representative is preferred; fresh graduates may apply.
Good communication skills and a clear voice.
Ability to operate a computer, including Microsoft Office and basic systems.
Willingness to work shifts.

Responsibilities

Receive and handle incoming calls from patients and patients' families.
Provide information about doctor schedules, services, and hospital facilities.
Assist with registration or appointment booking.
Forward calls to relevant units, including outpatient clinics, the emergency department, and inpatient care.
Handle initial complaints and record reports accurately.
Ensure communication is friendly, clear, and professional.

Desired Qualifications

Experience as a call center or customer service representative.

Job Description

Menerima dan menangani telepon masuk dari pasien/keluarga pasien.
Memberikan informasi terkait jadwal dokter, layanan, dan fasilitas rumah sakit.
Membantu proses pendaftaran atau booking appointment.
Meneruskan panggilan ke unit terkait (poliklinik, IGD, rawat inap, dll).
Menangani keluhan awal dan mencatat laporan dengan baik.
Memastikan komunikasi yang ramah, jelas, dan profesional.

Qualifications

Pendidikan minimal SMA/SMK
Pengalaman sebagai call center/customer service lebih disukai (fresh graduate dipersilakan melamar).
Memiliki kemampuan komunikasi yang baik dan suara jelas.
Mampu mengoperasikan komputer (Ms. Office/basic system).
Bersedia bekerja shift.

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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