Quality Assurance Manager

At Zelis, we Get Stuff Done. So, let’s get to it! 

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Sr Quality Assurance Manager will lead a global team of Automation Engineers and QA SMEs in product testing with the .NET tech stack at ZELIS. This is a hands-on leadership role requiring collaboration excellence, systems integration expertise, technical depth, and strategic influence.

The ideal candidate will be responsible for building strong trust with internal and external stakeholders. collaborating on Product & technical roadmaps, driving test deliveries, enabling AI first test automation practices, driving release readiness quality, enabling KPIs & test reports, and transforming the team into high performing teams with AI - shift left test automation practices

They play a critical role in driving the strategy of the quality of AWS migration work, ETL testing, evolving the QA function to align with broader architectural transformations. A background in transforming legacy QA practices into modern, scalable, and efficient practices is highly desirable.

What You’ll Do:

• Lead a global team of Sr SDETs and Product testers enabling ownership and accountability 

• Lead the evaluation, strategy, development, and maintenance of current and future test automation frameworks aligned with application architecture. 

• Layout and drive test automation strategy for high yield regressions 

• Collaborate with Development & Product teams to promote shift-left testing practices. 

• Coach the test teams on transferable skills on product and automated testing 

• Mentor and coach global teams, define upskilling paths, and promote a culture of continuous learning. 

• Review features and technical specifications to ensure comprehensive test coverage. 

• Ensure adherence to Zelis security and compliance standards. 

• Monitor and report on both qualitative and quantitative metrics of test automation. Executive-level reporting is a plus. 

• Partner on performance test coverage 

• Architectural understanding of complex systems integration and lay out integration/E2E test plans and test data strategies 

Managerial Responsibilities: 

• Hiring, onboarding, and performance management of QA team members. 

• Oversee daily Quality operations of global QA teams. 

• Analyze QA and automation processes, identify issues or inefficiencies, and drive improvements. 

• Foster a results-oriented culture with a focus on accountability and excellence. 

• Handle employee discipline and termination in alignment with Zelis policies. 

What You’ll Bring to Zelis:

• Minimum of 12 years in QA, with at least 2 years of leading SDETs 

• Proficiency in .NET technologies, GitHub and test automation tools  

• Strong experience with CI/CD and DevOps Cloud Platforms 

• Working experience working with AI/ML-assisted tools such as GitHub Copilot or similar 

• Experience handling environments with PHI test data management. and ability to model data schemas and relationships to produce realistic datasets using synthetic test data generation tools (any) 

• Performance testing and relevant tooling experience  

• Experience with Jira, Confluence, and Zephyr Scale for test lifecycle 

• Excellent leadership, communication, mentoring, and conflict-resolution skills. 

• Strong organizational, time management, analytical, and problem-solving skills. 

• Proven experience in modernizing test practices as part of architectural transformation initiatives. 

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$127,000.00 - $160,550.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]. 

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.