Content Design Manager

Every day, millions of people rely on Lyft to get them to work, to meet up with friends, to get home after a night out. We serve and connect the Lyft community and we want Lyft to be the safest way to get around. That’s where you come in.

About the role

We’re looking for a Content Design Manager to lead a team of five content designers across our Driver, Customer Care, Pay, and Mapping products, setting and upholding the standard for what great looks like. You’ll support the growth of your team, help prioritize and unblock work, and drive process improvements to increase excellence and efficiency. Of course, you won’t be alone. You’ll work with Product, Design+, and Marketing leadership to set high-level strategies and lead cross-functionally, as well as a group of Content Design leaders to advocate for and grow the discipline. 

Responsibilities:

Generally speaking, you’ll be responsible for the planning, execution, culture, engagement, and process of your team. Diving deeper: 

• Responsible for the performance and growth of your team, and for helping create space for them to focus and do great work
• Drive collaboration and consensus across multiple teams and functions while relentlessly advocating for our users
• Model how to uphold and push the quality bar, coaching others across disciplines to rise to this level
• Balance tough trade-offs and compromises to always deliver the highest value for customers while maintaining a sustainable pace and workload for your team.
• Identify areas of opportunity for the organization and individuals alike, and develop holistic solutions that set everyone up for success
• Evolve the Content Design discipline within Lyft, which often looks like coaching junior members of the team, building systems for stronger cross-functional alignment, and developing internal team processes around craft and quality  
• Contribute your leadership to overall Content Design and Design+ team initiatives 

Experience:

• 2+ years of Content Design management experience, including a proven ability to maintain stability in an ever-changing environment 
• 5+ years of Content Design practitioner (or related) experience, including best-in-class understanding of UX principles, microcopy, and content design principles
• Experience working in a fast-paced, dynamic environment, and an ability to pivot gracefully 
• Outstanding stakeholder management and communication skills; equally comfortable sharing your perspective in a cross-functional stand-up as a boardroom 
• Strong ability to approach work with curiosity, humor, and humility 

All that said, even if you don’t have all of the skills above, consider applying. Talent takes many different shapes. 

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $165,000 - $200,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.