Inactive

NTT Data

Global IT services and consulting provider.

Field Tech Analyst

Network Engineering & AdministrationPosted on Jul 17

Full-timePune, Maharashtra, IndiaNo salary listed

About the Job

Requirements

A bachelor's degree from an authorized university is required.
A relevant server certification is advantageous.
A minimum of 2–3 years of experience is required for the L1 position; 3–5 years is required for the L2 position.
Basic understanding of the Information Technology Infrastructure Library (ITIL) framework is required, including service-level agreements, change management, problem management, and incident management.
Knowledge of a ticketing tool, preferably ServiceNow.
Willingness to work rotational shifts in a 24/7 environment.
Travel, including overnight domestic travel, may be required.
Strong knowledge of HP ProLiant and Blade servers, Oracle servers, and Dell PowerEdge servers.
Knowledge of device health and safety in a data center.
Understanding of data-center environments, including power, cooling, security, and processes.
Understanding of LTO media, tape libraries, media backup, and restore.
Hands-on experience configuring and installing network devices and services, including routers, switches, firewalls, load balancers, virtual private networks, and quality of service.
Hands-on experience with monitoring, network diagnostic, and network analytics tools.
Technical troubleshooting skills to resolve issues.
Understanding of the Open Systems Interconnection or Transmission Control Protocol/Internet Protocol model and routing protocols.
Good written and verbal communication skills.

Responsibilities

Prepare rack elevations for new device installations.
Govern rack-and-stack work, power, and cable connectivity for server and network equipment.
Oversee hardware and data-center activities.
Review hardware failure trends and hardware uptime reports.
Manage data-center device inventory.
Coordinate with vendors and original equipment manufacturers for network and server equipment.
Move and redeploy devices and dispose of end-of-life assets.
Manage tickets and service-level agreements.
Review hardware failure trends and power load and consumption details.
Coordinate vendors for network and fiber cabling in tech rooms.
Oversee hardware and tech-room activity.
Move and redeploy devices and dispose of end-of-life assets.
Manage inventory.

Desired Qualifications

Relevant server certification.
Knowledge of a ticketing tool, preferably ServiceNow.

Roles & Responsibilities:

Preparation of Rack elevation for new device installation.
Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers.
Sound knowledge of general Health & Safety of devices in Data Centre.
Governance for the rack & stack, power & Cable connectivity for Server / network equipment.
Overview of hardware and Data Centre activity.
Review for Hardware Failures Trend Analysis, Hardware Uptime report.
Complete device inventory management for DATA CENTRE.
Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.)
Vendor / OEM coordination for Network / Server equipment.
Device movement, redeployment of the assets and disposal of EOL assets.
Understanding of LTO media, tape library, media backup and restore.
Tickets / SLA management.
Overview of hardware and tech room activity
Review for Hardware Failures Trend Analysis
Power Load & Consumption Details
Vendor coordination for Network and Fiber Cabling for Tech rooms
Device movement, redeployment of the assets and disposal of EOL assets
Understanding for LTO media, tape library, media backup and restore.
Inventory management.
Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
Hands-on experience with monitoring, network diagnostic and network analytics tools
Should have good technical troubleshooting skills to resolve issues.
Understanding of the OSI or TCP/IP model and routing protocols.
Understanding of

Requirements:

Bachelor’s degree from an authorized university.
Relevant server certification will be an added advantage.
Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position.
Good communication skills, both written and verbal
Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
Knowledge on ticketing tool preferrable ServiceNow.
Willingness to work in rotational shifts 24*7 environment.
Travel including overnight domestic may be required

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 1988

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