Senior Manager Claims Strategy and Development

We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position

Are you passionate about making a difference? If you consider yourself a strategic thought partner, embrace change management, and enjoy putting strategy and structure behind the implementation of ideas, we would love to connect with you!

Texas Mutual, recognized as one of the best companies to work for in Texas, is on a mission to build a stronger, safer Texas. As the state’s leading workers’ compensation provider, we help injured workers return to productive lives, empower businesses to excel, and invest in our communities.

We are looking for a Senior Manager, Claims Strategy and Development to join our dynamic team. In this vital role, you will provide strategic counsel to the VP of Claims Operations; manage the development, delivery, and administration of training for the claims organization; and oversee internal and external communications for the Policyholder Services department. You’ll work directly with our Vice President of Claims Operations to drive impactful initiatives throughout our division.

Responsibilities & Qualifications

What You Will Do:

• Be a Trusted Advisor: Work closely with our VP of Claims Operations, offering insights, analysis, and collaboration to help drive key initiatives and strategic plans.
• Foster Collaboration: Work cross-functionally to align Claims Operations goals with the broader company direction.
• Lead & Empower: Guide a talented training team, supporting their growth while setting the vision for training strategy, development, and delivery.
• Shape Training Excellence: Oversee all aspects of training for new and existing employees—design, update, and maintain resources to help our teams thrive.
• Drive Communication: Craft clear internal communications and build a storytelling strategy that keeps everyone in the loop.
• Support & Develop Teams: Recruit, mentor, and develop staff. Set expectations, provide feedback, and ensure your team has the support needed to excel.
• Make a Difference: Lead special projects, champion operational improvements, and help us deliver exceptional experiences for policyholders.

What Sets You Apart:

• A proven leader with experience in operations, training, process improvement, or related fields.
• Strategic mindset with strong organizational, communication, and analytical skills.
• Desire to mentor and develop employees within a supportive environment.
• Energetic collaborator who thrives in dynamic, team-oriented settings.

Why You'll Love Working With Us:

• Opportunities to directly impact company success and employee development.
• Supportive, collaborative culture where your voice matters.
• Flexible work environment with some in-state travel.
• Competitive pay and comprehensive benefits.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $133,081.10 - $164,394.30 Per Year

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks