Data Center Technician - Associate

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again!

What we need:

As a data center technician, you will be providing a variety of services to build and maintain MacStadium’s patented technology and infrastructure. This position will work closely with our engineering team by performing hardware, network, or system installation, configuration, and troubleshooting new or existing infrastructure. The data center analyst is also responsible to deploy servers, upgrade software, and conduct audits (such as inventory) on a daily basis.

After the completion of new hire training (8 am - 4 pm ET Monday through Friday), the shift for this position is 2pm - 10pm ET Monday through Friday.

What you will be doing:

• Assist with physical build and install infrastructure at the data center
• Complete general network and system configurations
• Troubleshoot and repairs servers with hardware or network connectivity issues
• Provide a remote hands function to physically troubleshoot customer reported hardware malfunction
• Help manage the daily performance of the data center operations
• Run data cables and maintain cable/wire management according to company standards
• Ensure heating and cooling systems are operational and meet temperature conditions for servers
• Maintain inventory counts of company assets such as racks, shelves, and servers
• Records and updates documentation of work operations, incident reports, and outages
• Participates in Root Cause Analysis as required
• Manage and triage service tickets through ticketing system
• Perform other tasks as assigned

What Skills and Experience you need to have:

• 1-3 years’ technical experience
• IT certifications such as CCNA, Comp TIA, Server + etc. are a plus
• Understanding of data center operations – routers, switches, infrastructure, network
• Ability to perform physical tasks around the data center

Physical demands and requirements:

The position operates in a data center environment and physical requirements include but are not limited to:

• Must be able to safely use a ladder
• Must be able to lift up to 50 pounds at a time
• Require the use of hands to finger
• Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing
• Must be able to distinguish different colors
• Require use of tools such as screwdrivers

Competencies

• Strong problem-solving skills
• Technical Capacity
• Communication Proficiency.
• Team player
• Results and action oriented
• Time Management

What you will get:

• Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance. 
• Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?
• Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.

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MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

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No recruiting agencies please.