Wolverine Trading

Proprietary trading, asset management, execution services

Trading Application Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeChicago, IL, USANo salary listedIn-person

About the Job

Requirements

Must have proven ability to manage multiple tasks effectively.
Must have excellent customer support and communication skills.
Must understand trading industry concepts and terminology.

Responsibilities

Create, modify, and maintain user logins and account configurations within WEX systems.
Provide first-level support to all trading application users and respond to support requests via phone, email, and instant messages.
Work with vendors, including exchanges and electronic communication networks, to resolve production issues.
Work with developers to improve software and troubleshoot problems.
Maintain documentation of support processes, ongoing technical issues, and workarounds.
Assist with resolving clearing issues.
Work on special projects as necessary.

Desired Qualifications

A working knowledge of finance industry clearing is a plus.
Troubleshooting experience in financial trading applications similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
Proficiency with the Windows operating system is a plus.
Two to three years of financial services experience is preferred.

Support existing trading systems for internal and external customers in a fast-paced growing environment.

• Create, modify, and maintain user logins and account configurations within WEX systems.
• Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs
• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
• Work with developers to improve software and troubleshoot problems
• Maintain documentation of support processes, ongoing technical issues, and workarounds
• Assist with resolving clearing issues
• Work on special projects as necessary

• Must have proven ability to manage multiple tasks effectively
• Must have excellent customer support and communication skills
• Must have an understanding of trading industry concepts and terminology
• A working knowledge of finance industry clearing is a plus
• Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
• Proficiency with the Windows operating system is a plus
• Self-motivated, energetic and results-orientated
• 2-3 years of Financial Services experience is preferred

About the Company

Wolverine Trading

Proprietary trading, asset management, execution services

Wolverine Trading operates in three areas: proprietary trading, asset management, and execution services. In proprietary trading, it uses market making and valuation arbitrage to provide liquidity and capture price differences across global markets. Wolverine Asset Management runs investment funds for clients, pursuing returns through a range of strategies. The company earns trading profits, management fees, and execution commissions, and aims to grow revenue by applying market expertise and technology to deliver liquidity, portfolio management, and efficient trade execution.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 1994

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