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Capgemini

Global consulting, technology services, outsourcing

Observability architect

Site Reliability EngineeringUpdated on Nov 14
Full-time

About the Job

Requirements

  • At least 10 years of experience in Observability Engineering, Site Reliability Engineering, Platform Engineering, Infrastructure Operations, or Enterprise Architecture.
  • Extensive hands-on experience with Grafana Cloud and its observability technologies, including Mimir, Loki, Tempo, Alloy, and IRM.
  • Strong expertise implementing and managing OpenTelemetry-based monitoring and telemetry frameworks.
  • Experience leading enterprise monitoring platform modernization and migration initiatives, including New Relic migrations.
  • Deep understanding of observability pillars, including metrics, logs, traces, and distributed tracing.
  • Experience designing and implementing Service Level Indicators, Service Level Objectives, Error Budgets, and operational health measurements.
  • Strong experience supporting AWS cloud, hybrid cloud, and on-premises infrastructure environments.
  • Experience designing enterprise monitoring, logging, alerting, and dashboarding solutions.
  • Strong production support, incident management, escalation management, and root cause analysis experience.
  • Knowledge of anomaly detection, predictive monitoring, and proactive operations practices.
  • Experience establishing observability governance, instrumentation standards, and telemetry quality frameworks.
  • Hands-on experience with Splunk, New Relic, Power BI, and SQL.
  • Familiarity with cloud-native architectures, Kubernetes, containers, and distributed systems environments.

Responsibilities

  • Lead enterprise observability strategy, architecture, governance, and operational excellence initiatives.
  • Drive large-scale migration from New Relic to Grafana Cloud across applications, platforms, and infrastructure environments.
  • Design and implement enterprise observability solutions using Grafana Cloud, Mimir, Loki, Tempo, Alloy, and IRM.
  • Establish enterprise standards for monitoring, logging, distributed tracing, alerting, dashboards, and incident management.
  • Define and implement Service Level Indicators, Service Level Objectives, Error Budgets, and service health frameworks.
  • Standardize telemetry collection and instrumentation using OpenTelemetry and Grafana Alloy.
  • Design observability architectures supporting AWS cloud, on-premises, and hybrid infrastructure environments.
  • Develop scalable monitoring, logging, tracing, and alerting frameworks that improve operational visibility and system reliability.
  • Drive anomaly detection, predictive alerting, and proactive operational intelligence initiatives.
  • Collaborate with engineering, platform, infrastructure, and support teams to embed observability best practices across the software delivery lifecycle.
  • Ensure operational readiness and supportability of platform and application changes prior to production deployment.
  • Lead incident response activities, root cause analysis, service restoration, and reliability improvement initiatives.
  • Improve Mean Time to Detect and Mean Time to Resolution through enhanced observability capabilities.
  • Create, maintain, and continuously improve Tier 2 and Tier 3 operational runbooks, support documentation, and knowledge repositories.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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