Proven experience in an IT support or helpdesk role.
Strong knowledge of Windows, macOS, and Linux operating systems and common office applications, including Microsoft Office and Google Workspace.
Experience setting up and troubleshooting desktops, laptops, printers, and peripherals.
Basic knowledge of networking principles and supporting VPN, Wi-Fi, and internet connectivity issues.
Ability to explain technical issues to non-technical users.
Ability to manage multiple tasks and support requests in a fast-paced environment.
Familiarity with remote support tools and software.
Responsibilities
Provide technical support and troubleshooting for hardware, software, and IT systems.
Respond to user inquiries and resolve issues involving computer systems, software applications, and hardware devices.
Assist with installation, configuration, and maintenance of IT equipment, including workstations, printers, and peripherals.
Support common office applications, including word processing, email, and operating systems.
Manage and resolve support tickets promptly, documenting issues and solutions accurately.
Troubleshoot and resolve network connectivity, operating system, and application issues.
Assist users with onboarding and training for new software, systems, and IT tools.
Maintain IT equipment inventory and document assets and configurations.
Collaborate with IT staff to resolve complex issues and maintain internal systems and infrastructure.
Provide remote support when needed and assist with remote work setups.
Provide efficient, professional assistance to support user satisfaction.
Job Summary:
End User Support Specialist provides technical assistance to computer users. This role involves providing support, assistance, and technical services to help maintain and manage the organization's IT infrastructure, applications and systems. Support may be done in person, from a remote location, via telephone, email, or via other electronic medium. May also aid in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Key Responsibilities:
Provide technical support and troubleshooting assistance for hardware, software, and IT systems.
Respond to user inquiries and resolve issues related to computer systems, software applications, and hardware devices.
Assist in the installation, configuration, and maintenance of IT equipment, including workstations, printers, and peripherals.
Offer support for common office applications, including word processing, email, and operating systems.
Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.
Troubleshoot and resolve issues related to network connectivity, operating systems, and applications.
Assist users with onboarding and training related to new software, systems, and IT tools.
Maintain inventory of IT equipment and ensure proper documentation of assets and configurations.
Collaborate with other IT staff to resolve complex issues and ensure smooth operation of internal systems and infrastructure.
Provide remote support when necessary and assist with remote work setups.
Ensure a high level of user satisfaction by offering efficient, friendly, and professional assistance.
Qualifications:
Proven experience in an IT support or helpdesk role.
Strong knowledge of operating systems (Windows, macOS, Linux) and popular office software applications (Microsoft Office, Google Workspace).
Experience with hardware setup and troubleshooting, including desktops, laptops, printers, and peripherals.
Basic knowledge of networking principles and support for VPN, Wi-Fi, and internet connectivity issues.
Excellent communication skills with the ability to explain technical issues to non-technical users.
Strong problem-solving skills and a customer-focused attitude.
Ability to manage multiple tasks and support requests in a fast-paced environment.
Familiarity with remote support tools and software.
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